Tapiwa Nhau
Kuala Lumpur
Summary
Proven track record in enhancing customer service delivery at Concentrix through strong communication and detailed product knowledge. Excelled in team collaboration and independently managing sensitive content, significantly improving compliance. Demonstrated adeptness in data accuracy and policy verification at Econet Insurance, showcasing a blend of hard and soft skills critical for dynamic work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
04.2022 - Current
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Participate in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Monitor and review user generated content on client platforms to ensure compliance with guidelines .
- Enforce community standards by identifying and removing inappropriate content.
Data Capturer
Econet Insurance Company
07.2021 - 08.2021
- Capturing policy information into the database
- Verification of policy details accuracy in the database
- Refreshing every insurance policy individually in the database
Intern
First Mutual Reinsurance
03.2018 - 02.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the insurance industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor Of Commerce - Insurance And Risk Management
Midlands State University
Gweru, Zimbabwe 02.2020
Certification Of Proficiency - Longterm Insurance
Insurance Institute of Zimbabwe
Harare, Zimbabwe 12.2018
Skills
Timeline
Customer Service Representative
Concentrix
04.2022 - Current
Data Capturer
Econet Insurance Company
07.2021 - 08.2021
Intern
First Mutual Reinsurance
03.2018 - 02.2019
Bachelor Of Commerce - Insurance And Risk Management
Midlands State University
Certification Of Proficiency - Longterm Insurance
Insurance Institute of Zimbabwe
Similar Profiles
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Francois Angela CagayanFrancois Angela Cagayan
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix
Russel LopezRussel Lopez
Social Media Analyst at ConcentrixSocial Media Analyst at Concentrix
Loai Al-ShannagLoai Al-Shannag
Customer Support Advisor at ConcentrixCustomer Support Advisor at Concentrix
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS