Tan Yi Xuan Ivy
Seremban
Summary
Experienced worker offering expertise in customer service, and file management.
Overview
1
1
year of professional experience
Work History
Telemarketer
Homecity Seremban
- Followed up with customers to solicit further sales.
- Managed over 100 cold calls daily . to generated new leads through targeted cold calling efforts
- Roadshow
Office Assistant
Chung Hua High School
05.2023 - 03.2024
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answering phone from parents or others department
Fulltime Admin and Part Time Insurance Agent
Great Eastern Agency
10.2022 - 02.2023
- Manage paperwork
- Responded to customer calls swiftly to resolve issues and answer questions.
- Roadside booth for making survey to increase company's client base
Education
Bachelor of Arts - Chinese Studies
Xiamen University Malaysia
Sepang, Selangor, Malaysia 04.2001 -
Skills
Customer Service
Scripted calls
Data Entry
Sales Techniques
Customer Engagement
Email and Telephone Etiquette
Languages
Chinese (Mandarin)
Native language
Malay
Intermediate
B1
English
Intermediate
B1
Hokkien
Upper intermediate
B2
Timeline
Office Assistant
Chung Hua High School
05.2023 - 03.2024
Fulltime Admin and Part Time Insurance Agent
Great Eastern Agency
10.2022 - 02.2023
Bachelor of Arts - Chinese Studies
Xiamen University Malaysia
04.2001 -
Telemarketer
Homecity Seremban