Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Tanusha Rajagopal

Banking/ Account Assistant/ Admin Assistant
Port Dickson, Negeri Sembilan

Summary

Detail-oriented and reliable professional with proven experience in accounting, administrative support, and banking operations. Demonstrated ability to manage full sets of accounts, reconcile financial records, and prepare accurate financial statements. Proficient in using accounting software such UBS Accounting Software. Skilled in administrative tasks including document control, scheduling, and internal coordination. Experienced in handling customer service and banking procedures during tenure at RHB Bank Berhad. Strong organizational, analytical, and communication skills with a commitment to accuracy and efficiency in all tasks.

Overview

4
4
years of professional experience
1
1
Certification
3
3
Languages

Work History

Admin Assistant

SMW Stone Sdn Bhd
12.2023 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Prepare bills, invoices, delivery orders (DO), and receiving documents accurately and in a timely manner.
  • Assist in compiling and organizing all accounting-related documents for filing, audit, and reporting purposes.
  • Support the finance team in maintaining proper documentation of operational workflows and procedures.
  • Handle general office correspondence including emails, letters, and internal communications.
  • Provide administrative support such as filing, data entry, document control, and office supply management.
  • Assist in managing retail administrative matters, including coordination with vendors, stock updates, and outlet communication.
  • Ensure day-to-day office operations run smoothly, including supporting other departments as required.

Ekyc Executive/ IBK /Service Fulfillment Executive

RHB Bank Berhad
03.2022 - 09.2023
  • Perform manual verification under the Electronic Know Your Customer (E-KYC) process by checking and validating customer-submitted documents and personal information (e.g., IC/passport, selfie image, name, address) against the bank’s internal verification criteria and regulatory standards.
  • Review and verify customer identify documents via digital platform.
  • Perform thorough checks to detect fraudulent, forged, or suspicious information and escalate high-risk cases for further investigation.
  • Ensure all verification activities comply with BNM guidelines, AML/CFT regulations, and internal SOPs.
  • Maintain accurate and up-to-date records of all E-KYC applications, decisions, and supporting documentation in accordance with audit and compliance requirements.
  • Stay updated with changes in regulations, industry best practices, and emerging technologies relevant to digital verification and fraud detection.
  • Manage and monitor Service Requests (SRs) and complaints (CPLAs) received via the ONYX system, ensuring all cases are promptly updated and resolved within the defined Service Level Agreements (SLAs).
  • Provide support for internet banking-related issues reported by customers, including related parties such as prepaid/reload problems, DCP login errors, registration issues, and OTP failures.
  • Assist the IBK (Integrated Banking) team in handling service requests and customer escalations to maintain high service standards and enhance customer satisfaction.
  • Continuously track and follow up on open cases to ensure adherence to SLAs and improve the overall customer experience.
  • Escalate system errors, risk or unusual activities to the relevant teams for investigation.
  • Liaise with relevant department ( office staff, IT, Contact Centre) to resolve issues or escalate Service Request (SR).
  • Efficiently handle high-volume Service Requests (SRs), ensuring all cases are resolved within the specified timeframes and in compliance with SLA standards.
  • Perform daily and monthly e-Statement validation for Unit Trust (UT) and Retail Bond (RB) customers to ensure accurate statement generation and timely delivery.
  • Conduct sampling validations for Unit Trust and Retail Bond (UTRB) transactions as part of quality control measures and to ensure compliance with internal audit standards.
  • Sort and organize debit & credit cards based on production date, month and year for tracking and issuance purpose.
  • Input manufactured card data into the master list/system, ensuring accurate record-keeping for inventory and audit-trail.
  • Securely destroy debit and credit cards after data input, following internal policies and security protocols.
  • Ensure all task are performed in line with internal SOP's, compliance and data privacy requirements.

Accounts Assistant

Shiva & Associates
02.2020 - 08.2021
  • Assisted in the preparation and maintenance of full sets of accounts, including accounts payable (AP), accounts receivable (AR), and general ledger (GL).
  • Supported quarterly and annual closing processes by preparing journal entries and reconciling bank statements.
  • Verified and processed supplier invoices, staff claims, and payment vouchers to ensure accuracy and compliance with internal policies.
  • Maintained proper filing systems for all accounting documents and ensured data integrity and confidentiality.
  • Assisted in the preparation of financial reports and statements for management review.
  • Utilized accounting software (e.g., UBS accounting Software and SPC Accounting & Tax Software) to perform daily financial operations efficiently.
  • Conducted variance analysis and helped resolve accounting discrepancies or irregularities.
  • Supported tax preparation and statutory filings by compiling required documentation and reports.
  • Supported the timely completion of year-end closing activities, improving overall financial operations.
  • Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
  • Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.

Education

Bachelor - Economics

Universiti Kebangsaan Malaysia
Bangi, Selangor, Malaysia
04.2001 -

Diploma - Accounting

Politeknik Port Dickson
Port Dickson, Negeri Sembilan, Malaysia
04.2001 -

Sijil Pelajaran Malaysia -

SMK Tinggi Port Dickson
Port Dickson, Negeri Sembilan, Malaysia
04.2001 -

Skills

  • Administrative support
  • Computer skills
  • Filing
  • Mail handling
  • Microsoft Excel
  • Microsoft Word
  • Bank reconciliation
  • Document management
  • Accruals and prepayments
  • UBS Accounting System
  • Problem resolution
  • Team player

Software

UBS Software

CRM/ ONYX

SPC Software

Certification

Sage UBS Certificate

Timeline

Admin Assistant

SMW Stone Sdn Bhd
12.2023 - 07.2024

Ekyc Executive/ IBK /Service Fulfillment Executive

RHB Bank Berhad
03.2022 - 09.2023

Accounts Assistant

Shiva & Associates
02.2020 - 08.2021

Sage UBS Certificate

12-2017

Bachelor - Economics

Universiti Kebangsaan Malaysia
04.2001 -

Diploma - Accounting

Politeknik Port Dickson
04.2001 -

Sijil Pelajaran Malaysia -

SMK Tinggi Port Dickson
04.2001 -

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Tanusha RajagopalBanking/ Account Assistant/ Admin Assistant