Painting
Tan Shu Wen
Customer Service Consultant
25 USJ 11/1F Subanag Jaya 47620 Selangor
Summary
I'm Shu Wen, and I'm delighted to introduce myself as a candidate for the position of Customer Service Consultant - After Sales. With a penchant for friendly and cheerful interactions, I thrive on building genuine connections with customers. My dedication to ensuring customer satisfaction has been a cornerstone of my approach, as I consistently strive to foster positive experiences and lasting relationships in the automotive service industry.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Service Consultant After Sales
Cycle & Carriage Bintang Berhad Cheras
01.2022 - 03.2024
- Ensure top-notch customer service through greeting, booking management, and maintaining high CSI.
- Maintain timely reports and follow-ups to optimize operations.
- Drive towards monthly branch targets with strategic management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Keep customers informed on work progress by collaborating closely with the workshop team.
- Handle complaints adeptly to uphold customer satisfaction.
- Provide estimates, invoice preparation, and efficient payment processing.
- Manage insurance submissions via Merimen platform.
- Upsell Mercedes Benz parts while ensuring quality service.
Customer Engagement Specialist
Cycle & Carriage Bintang Berhad Alor Setar
02.2018 - 12.2022
- Engage customers proactively to address inquiries and ensure satisfaction.
- Utilize active listening to understand and meet customer needs effectively.
- Foster strong relationships to enhance brand loyalty and retention.
- Implement creative strategies to boost customer engagement.
- Collaborate cross-functionally to improve overall customer experience.
- Maintain detailed records to inform business decisions and enhance service.
- Seek opportunities for process improvement to increase efficiency.
- Stay updated on industry trends for service excellence.
- Manage insurance submissions via Merimen.
Server, Intern
The Public House
05.2017 - 11.2017
- Efficiently manage orders and payments while engaging patrons in jovial banter.
- Create a welcoming atmosphere through friendly interaction and multitasking abilities.
- Balance operational tasks with customer engagement to enhance the dining experience.
Education
SPM -
SMK St Michael
Alor Setar 01.2012 - 12.2016
Skills
Accomplishments
2022 Mercedes-Benz Top 10 Service Advisor Award
Interests
Outdoor Adventure, socializing
Timeline
Customer Service Consultant After Sales
Cycle & Carriage Bintang Berhad Cheras
01.2022 - 03.2024
Customer Engagement Specialist
Cycle & Carriage Bintang Berhad Alor Setar
02.2018 - 12.2022
Server, Intern
The Public House
05.2017 - 11.2017
SPM -
SMK St Michael
01.2012 - 12.2016
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