TAN YUNG TACK

Work History

4L VENTURE SDN BHD

04.2024 - Current

Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
Developed preventive maintenance schedules to minimize downtime and optimize performance.
Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
Reviewed technical documentation to complete equipment maintenance and repair.
Optimized spare parts inventory management for cost reduction and increased availability.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Perform advanced troubleshooting for both hardware and software issues across office environments, reducing downtime and increasing operational efficiency.
Monitor system performance, manage service tickets, and ensure minimal downtime with proactive maintenance.
Lead the planning, installation, configuration, and maintenance of IT infrastructure including Windows-based servers, client PCs, firewalls, switches, access points, and IP CCTV systems.
Ensure data security, system backups, and compliance with company IT policies and regulatory standards.

CCL COMPUTER TECHNOLOGY SDN BHD

05.2016 - 12.2023

Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
Managed vendor relationships for hardware, software and CCTV procurement, ensuring cost-effective investments in technology resources.
Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Evaluated IT capital budget to measure and monitor fixed asset proposals.
Built IT infrastructure to support key business strategies and evolving processes.
Strengthened brand image by representing the company at key events, conferences, and trade shows.
Assisted in annual budget preparation process by providing input on anticipated expenses related to sales initiatives and resources allocation planning efforts.
Managed and developed sales team.

CONTECH COMPUTER SDN BHD

03.2011 - 05.2016

Sold IT equipment (PCs, servers, routers, software licenses) to SMEs and corporate clients.
Assisted in planning IT infrastructure for new offices, including cable management and device deployment.
Supported customers post-sales with technical queries and warranty claims.
Collaborate with vendors to source optimal tech solutions and negotiate pricing for clients.
Provide pre- and post-sales technical support, installation, troubleshooting, and maintenance for Windows-based systems, LAN/WAN networks, CCTV, printers, and servers.
Trained new employees in best practices for assisting commuters effectively while maintaining a professional demeanor.
Provide Tier 1 to Tier 3 technical support for network-related issues, system updates, printer malfunctions, and application errors.
Prepare and deliver professional sales presentations, proposals, and quotations tailored to client needs, ensuring technical accuracy and cost-effectiveness.
Coordinate with external vendors for procurement, hardware support, warranty claims, and software licensing.
Ensure data security, system backups, and compliance with company IT policies and regulatory standards.
Delivered informative presentations about available transportation resources at employer sites or community events.
Contributed to overall team success by consistently meeting or exceeding performance metrics related to customer satisfaction, schedule adherence, and resource allocation.

Account Clerk

02.2010 - 03.2011