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Adept at enhancing customer experiences and streamlining operations, I leveraged exceptional communication and SQL understanding at StarTek to boost satisfaction and efficiency. My background includes developing SOPs, improving quality processes, and leading teams towards continuous improvement, achieving significant performance enhancements. My approach combines empathy with a goal-oriented mindset, driving positive outcomes across diverse roles.

I seek to apply my knowledge in a highly challenging and continuously growing Company that can provide me immense opportunities to grow intellectually, technically and professionally in concurrence with Company’s goals and objectives.
Personable and adaptable with excellent communication skills and dedication to customer satisfaction. Possesses solid understanding of customer service principles and proficiency in managing queries and resolving issues. Aims to enhance customer experiences and contribute to business growth through effective service.

Achieved significant customer satisfaction improvements at TELEPERFORMANCE through effective complaint resolution and technical support, showcasing exceptional communication and strong empathy. As Assistant Manager at ZERODHA BROKING LIMITED and AXIS BANK, led teams to enhance performance and foster collaboration, demonstrating a goal-oriented mindset and effective negotiation skills.

Experienced Customer Executive with 4 years of administration experience providing technical support, training, and assistance to variety of end users. Ambitious worker with excellent communication, time-management and prioritization skills.

I am Mouli Som, a dynamic marketing professional with a Post Graduate Diploma in Management (PGDM) specializing in Marketing and Human Resources from Globsyn Business School. My experience spans market research, brand positioning, and sales strategies, gained through impactful engagements with leading organizations such as Dabur India and Varun Beverages. I bring a strong skill set in market analysis, customer relationship management, and strategic business development, supported by proficiency in MS Office and a talent for persuasive communication. My expertise lies in identifying market opportunities, driving brand growth, and fostering lasting client relationships, making me adept at delivering measurable results in competitive business environments.

TanKitEnn Winter Tan

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