TAN KAR CHUN
Tech Lead & Platform Lead - Policy Servicing & Underwriting
Kuala Lumpur
Summary
Technology leader with 20+ years in Life Insurance, driving digital transformation across policy servicing and underwriting platforms. Proven ability to bridge business and technology, delivering customer-centric applications, workflow automation, and regulatory-compliant solutions. Strong in stakeholder management, product delivery, and scaling digital capabilities that improve customer experience and operational efficiency.
Overview
21
21
years of professional experience
Work History
Senior Application Development Manager
Zurich Life Insurance Malaysia Berhad
08.2005 - Current
Tech Lead & Platform Lead – Policy Servicing & Underwriting
- Lead end-to-end delivery for Policy Servicing and Underwriting platforms across both Conventional Life and Family Takaful business segments
- Own platform strategy, architecture, and roadmap to support scalability, regulatory compliance, and business growth
- Manage and mentor a team of developers, driving high performance and continuous improvement
- Act as the key bridge between business stakeholders, product owners, and developers to translate business needs into scalable solutions
- Ensure alignment of platform capabilities with evolving underwriting rules, policy servicing processes, and customer experience goals
- Lead Agile delivery practices, ensuring timely and high-quality releases
- Improved underwriting and servicing workflows efficiency
- Ensure platform alignment with evolving underwriting rules, policy servicing processes and customer experience objectives.
- Oversee integration with core insurance systems and frontend systems to enable seamless end to end policy life cycle.
- Provide hands-on production support, ensuring system reliability and rapid issue resolution.
- Support critical month-end processing cycles to ensure business continuity and accuracy.
- Lead security remediation from penetration testing, ensuring closure of vulnerabilities.
- Established Disaster Recovery (DR) environment and led DR testing to ensure operational resilience.
Education
Bachelor of Science - Computer Science
TAR College
Kuala Lumpur, Malaysia 04.2001 -
Skills
usiness & Product Skills
Stakeholder Management
Business Analysis
Insurance & Domain Expertise
Agile/Scrum
Technical & Systems
Core Systems: Universe Basic
K2 Workflow (Workflow Design)
Visual Studio (Application Development)
Microsoft SQL(Database)
Accomplishments
Digitized Core Operations via Workflow Automation
Replaced manual, paper-based processes with automated workflows for underwriting, auto debit, and policy servicing
- Enabled task routing based on approval authority and availability.
- Significantly improved efficiency, turnaround time, and governance.
Increased Straight-Through Processing (STP)
Revamped underwriting risk classification and STP rules
- Improved automation rates and reduced manual intervention. (STP rate increase by 30%)
Enabled Customer Self-Service (Digital Portal)
Delivered end-to-end self-service capabilities for policyholders (fund switching, account updates, benefit changes, payment updates)
- Reduced dependency on backend operations and improved customer experience.
Delivered Regulatory Compliance Initiatives
Successfully implemented e-Invoice, FATCA, CRS, AML screening, third-party payor controls, and beneficial ownership tracking
- Ensured audit readiness and regulatory compliance.
Integrated Agency Submission Platform
Led integration of agency tools with core systems
- Improved submission efficiency and data flow for new business.
Modernized Legacy User Experience
Transformed complex backend processes into intuitive workflow-driven systems
- Reduced operational errors and training dependency.
Strengthened Infrastructure & Security
Led Active Directory domain migration project
- Ensured secure transition with minimal business disruption.
Timeline
Senior Application Development Manager
Zurich Life Insurance Malaysia Berhad
08.2005 - Current
Bachelor of Science - Computer Science
TAR College
04.2001 -