Tan Kah Chung (KC Tan)

• Lead the global network services and team which include network architecture, engineering & operations
  Develop, Design, and implement global network communication vision and strategy
  Operational maintenance and support of the network and telephony systems and circuits
  Manage a global team covering network and communications architecture, engineering, and operations
  Implement transformational change, enhancing services while managing costs by focused on software defined networking
  Partner with heads of other groups to support the manufacturing, engineering, and SG&A requirements for technology
  Help develop the budget for lifecycle management and continuous network and communications upgrades
  Enhance the network monitoring capabilities using automation to facilitate bandwidth management and maintenance
  Continually research new technologies to help evolve communications strategy
  Work closely with the network security team to enhance network security architecture

• Provided the leadership and direction for the group's IT infrastructure policies, standards, architecture and platforms.
  Led and partnered with key internal stakeholders across all the business divisions in integrating critical processes, IT services and platforms
  Provided the leadership and management including continuous improvement plans, contract negotiation for the group-wide IT suppliers/vendors
  Provided the leadership in the management and operations of group-wide IT services eg. ERP systems, messaging & collaboration tools, infra-monitoring, SDWAN etc
  Partnered with Group Cybersecurity on the rollout of cybersecurity policies, cybersecurity response plans, evaluation of new cybersecurity architecture, services eg. PAM, IAM, CASB etc

Job Description:

• Provided leadership and mentorship to the IT services team in AsiaPac which consists of 43 engineers including 3 senior managers who are located across India, Malaysia & China
• Accountable & responsible for the delivery of IT services in AsiaPac such as network, telecommunication, unified communication, DC LAN, Internet services, firewalls, VPNs, F5 load balancers etc
  - Ensured that the IT services provided by the group were aligned to the business' requirements and demands across AsiaPac and globally
  

Key Responsibilities:

• Led the Global network operations center (GNOC) team in providing 24x7 level 1-3 support for operational incidents and fulfillment of service requests for 200+ sites globally
• Implemented the appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
• Managed both regional & global vendor relationships and SLAs
• Aligned and coordinated with business partners and customers on tactical & strategic initiatives pertaining to IT services and solutions in the region
• Led Aligned & Coordinated efforts on IT services (for current & new) using ITSM ITIL framework throughout the life-cycle of the services
• Drove root cause analysis of chronic or repeated trouble reports, and catastrophic outages
• Developed and managed the budget for network implementations, communicating with IT leadership budget and forecast direction and changes.
• Monitored projects, evaluating progress, quality, managing issue resolution and risks, communicated project status to management and other stake-holders
• Recommended, implemented and enforced policies, processes in accordance to the security and BCP policies of the organization

Accomplishments:

• Completed the migration of the voice services in AsiaPac from TDM PABXes to Cisco IPT for more than 50000 users
• Successfully rolled out SDWAN or Cisco IWAN to more than 150 sites in AsiaPac and globally
• Successfully negotiated a new contract with China Tel with better commercial terms, improved service offerings and oversaw the completion of the roll-out of these services in China

Job Description:

• Managed a group 30 staff (consist of IT managers and engineers) in providing solution, project implementation and operational support to 1300 Honeywell offices globally
• Accountable and responsible for the connectivity services to the sites such as data and voice equipment and networks, cabling, Lync enterprise voice implementation, technology refresh
• Responsible for managing and meeting operational budgets of more than USD30 million globally
• Provided the leadership in managing the service level agreements and contracts with the suppliers/service providers
• Provided the leadership in managing global internal customers' requirements and issues
• Provided the leadership in all the service request are implemented according to business' requirements, meet the projected cost and timeline
• Collaborated with the other Enterprise IT groups in establishing management operating system, processes, cross-functional cooperation in projects implementation and operational support

Job Description:

• Directed and managed the AsiaPac and EMEA operation teams in providing connectivity operations support to the 480 Honeywell offices and 50K users
• Responsible for managing and meeting operational budgets of more than USD10 million in AsiaPac and EMEA
• Provided the leadership in managing the outsourced vendors
• Provided the leadership in designing of IT solutions and services to meet the requirements of Honeywell business groups and units
• Provided the leadership in ensuring that all the service levels of the various telecom/connectivity services meet the expectation of the customers.
• Met and addressed issues and concerns with various functional groups in Corp IT as well as the business groups
• Responsible to ensure that the operational service SLAs met the business groups objectives and addresses the non-performing services with improvement plans
• Collaborated with the global and other regional IT leadership teams in establishing global processes, standardizing tools and equipment used in Honeywell IT and implementation of global projects.

Key Accomplishments:

• Successfully renegotiated the global network contracts worth USD50 million with the current service providers as well as successfully brought in the regional suppliers such as Singtel and Telmex
• Successfully rollout the remote access gateway for mobile workers in India and China
• Completed the EMEA data center move from Sophia to a Co-Lo site in Amsterdam
• Completion of GCC global network redesign contract renegotiation in EMEA and with new service provider in AsiaPac

Job Description:

• Managed the regional workplace support team in providing IT infrastructure operations (connectivity, desktop and subscriber services/mobility) support to the 120 Honeywell offices and 30K users in AsiaPac.
• Provided leadership in managing the delivery of services (connectivity, desktop and subscriber services) to the AsiaPac business groups and units
• Managed the regional AOP for connectivity(network), desktop and subscriber services amounting to approximately USD6 million annually.
• Collaborated with global and other regional IT leadership teams in establishing global processes, standardizing tools and equipment used in Honeywell IT and implementation of global projects.
• Provided the leadership in managing the global and regional supplier's operations performance in the region.
• Provided the leadership in handling major incidents and problem management in the region
• Ensured that infrastructure service projects were delivered on time and schedule

Key Accomplishments:

• Completed the implementation of the global network redesign project in AsiaPac where the WAN for 100 sites were migrated to the new global MPLS platform seamlessly and transparent to the users
  
• Led the completion of the setting up of network monitoring and analysis tools in the region eg. CACTI, Ciscoworks, Netflow, Ngenius in order to improve the event, capacity and incident, management processes
  
• Beat the AOP spend and increased the projected savings for the past 3 years
  
• Completed the rollout of safeboot encryption to 15000 laptops in the region with minimum issues
  
• Completed the rollout of VoIP to 50 sites in AsiaPac with an average monthly savings of USD30K

Job Description:

• Led the technical solutions function for response to RFI, RFP and RFT
• Worked together with bid managers to develop strategies for projects bids
• Prepared solution proposals for enterprise business customers
• Conducted solutions presentations to enterprise business customers
• Customized IT & telecommunication solutions e.g. managed services, WiFi, Wimax, Voip, MPLS etc.
• Functioned as technical account manager in managing customers' technical requirements
• Managed customized solutions projects

Key Accomplishments:

• Helped secured major blue chip projects such as:
  -Wireless LAN internet access at Shell's refinery
  -Metro Ethernet for Petronas
  -Highway Monitoring infrastructure for Malaysian Highway Authority
  -Vehicle Telemetry for CSE
  -Internet access and Enterprise SMS for British American Tobacco (BAT)

Job Description:

• Led a team of network engineers in managing regional network operations and projects for
  customers
• Ensure availability and performance of the daily operations and projects met the service level agreement
  

Key Accomplishments:

• Project WiFi – Managed the implementation of campus-wide WiFi 802.11b at the customer's premise to support over 1000 users.
• Project WAN Re-engineering – Managed the integration of the customer's network especially the WAN to CSC's global network

Job Description:

• Led a team of network engineers to manage the WAN for the Thailand and Malaysia including KL facility LAN (consist of over 4500 hosts), DNS/DHCP, PC support and Exchange email servers.
• The scope included trouble shooting, monitoring, network/servers management, capacity planning, project planning-implementation, vendor management, cost control, daily operation, quality & customer satisfaction.
• Assisted in the management of the South Asia tier 3 data center in Petaling Jaya
  
  Key Accomplishments:
  
• Project Onenet – implemented the merging of the separate corporate networks in the Asia Pacific region into a single seamless network. This project involved consolidating the multiple redundant lease circuits, reconfiguring all the Cisco routers to run the uniform EIGRP protocol, removing unnecessary ACLs or restrictions and had redundancy built into the network. This was carried out and completed in 1999.
  
• MS Exchange – Completed the rollout of Exchange email to the offices in Malaysia
  
• PC Migration – Completed the migration from Macs to PCs for close to 300 users in Malaysia
• Project 10Net – Planned and implemented private ip addresses in Malaysia, Singapore and
  Thailand offices from the traditional combination of NIC legal and illegal addresses. This also involved the implementation of variable length subnet mask (VLSM) for the first time in the corporation in order to support certain sites which needs more than the 255 host.
  
• High Bandwidth network – Planned and implemented the transformation of the wide area
  network in Malaysia and Singapore from the conventional lease lines to ATM and DS3 clear channel circuits.
  
• WAN Diversity for Malaysia – Introduced and implemented a multi-vendor strategy for the
  supply of WAN and related services in Malaysia. Time dot Com was added to the list together with Telekom Malaysia. The strategy also involved the implementation of dual parenting and dual routers for all major sites in Malaysia. As a result of these, the downtime of the offices in Malaysia had been greatly reduced. This was completed in 2003.
  
• Campus network – Implemented Cisco 3 tier campus network for Motorola Malaysia with
  gigabit backbone access and intelligent switch management system.

Job Description:

• Installation and trouble shooting of EDI systems at all air cargo operators
• Customized the functionalities and interfaces of EDI software to meet the needs of the local business needs