TANG SWEE LIANG
Wiring Service Engineer
Penang
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 10 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
18
18
years of professional experience
Work History
Wiring Service Engineer
Massive Success Sdn Bhd
03.2007 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
- Educated prospects on product implementation and usage and answered technical and security questions.
Education
No Degree - SPM
SMK Serdang
Serdang , Kedah 04.2001 -
Skills
Technical support
Field service
Installation coordination
Equipment installation
Hardware repair
Parts replacement
Schematic drawing
Technical consulting
Timeline
Wiring Service Engineer
Massive Success Sdn Bhd
03.2007 - Current
No Degree - SPM
SMK Serdang
04.2001 -
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