TAN ZHENG KAI
CUSTOMER SERVICE EXECUTIVE
Port Klang, Selangor
Summary
Experienced and dedicated customer service officer with a proven track record of 5 years in the logistics and freight forwarding industry. Adept at providing exceptional service and support to clients, ensuring their needs are met and exceeded. Skilled in managing complex logistics operations, coordinating shipments, and resolving any issues that may arise. Committed to delivering efficient and effective solutions while maintaining strong relationships with customers.
Overview
8
8
years of professional experience
3
3
Languages
Work History
CUSTOMER SRVICE EXECUTIVE
GF Logistics & Transport Sdn Bhd
08.2024 - 01.2025
- Handle export and import shipments arrangement (sea-freight and total logistics).
- Monitor every shipment container collection and delivery based on free time given by carrier.
- Always follow up documentation from time to time with carrier and shipper.
- Monitor empty container collection and delivery based on shipper's request.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CUSTOMER SERVICE OFFICER
Crestlink Logistics Sdn Bhd
06.2019 - 08.2024
- Prepare shipping instruction and create bill of lading
- Monitoring Demurrage and Detention for every shipment
- Follow up with the forwarding and shipper on the custom clearance
- Get the quotation from multiple of carrier and compare their services and the freight quoted and later send quotation to customers for FCL & LCL shipment
- Submit Japan AFR and manifest if got issue House B/L
- Close job on every end month for sea freight and forwarding job file
WAITER
Le Food Cafe
05.2018 - 05.2018
- Taking a part time job during semester break
SUPERVISOR
Witson Sdn Bhd
01.2017 - 03.2017
- Work as a part time in a shop lot which is located in GM Klang Wholesale City before going to further study after SPM
Education
SPM -
Sekolah Menengah Kebangsaan Batu Unjur
Diploma In Business Administration - undefined
Tunku Abdul Rahman University Management & Technology
Skills
- Problem-Solving
- Computer Literacy
- Strong Communication
Timeline
CUSTOMER SRVICE EXECUTIVE
GF Logistics & Transport Sdn Bhd
08.2024 - 01.2025
CUSTOMER SERVICE OFFICER
Crestlink Logistics Sdn Bhd
06.2019 - 08.2024
WAITER
Le Food Cafe
05.2018 - 05.2018
SUPERVISOR
Witson Sdn Bhd
01.2017 - 03.2017
Diploma In Business Administration - undefined
Tunku Abdul Rahman University Management & Technology
SPM -
Sekolah Menengah Kebangsaan Batu Unjur
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