Tan YongHui
Customer Service Support
Kuala Lumpur
Summary
Dynamic Mobile Banker at HSBC Malaysia Berhad with a proven track record in boosting sales and enhancing customer satisfaction. Skilled in complaint handling and online communication, I excel in resolving issues and fostering strong relationships. My ability to thrive in high-pressure environments drives results and ensures exceptional service delivery.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Mobile Banker
HSBC Malaysia Berhad
07.2018 - 08.2019
- Understand customers needs and suggest the most suitable financial products and advice to customers
- Well handed in stressful environment
- Boosted daily kpi and monthly sales target
Telesales Executive
United Talent Services Sdn Bhd
09.2019 - 08.2020
- Advises,present and indentify prospective customers by making outoging call
- Comfort some customers with bad experiences with company new products
- Provided a financial protection to new and excisting customers
Commercial Executive
DH SSC MALAYSIA Sdn Bhd
08.2020 - 06.2021
- Provide an advertisement to vendor with the accurate information given by company
- Handle the complaints by phone to resolve the issue.EG :Menu , device , rider or promotion issue .
- Reply all the emails with the solutions and sharing the latest information to vendors
- Keeping a good relationship with vendors
Customer Service Executive
AXJ Marketing Sdn Bhd
07.2021 - Current
- Handled livechat to resolving issues . EG :data and account issues .
- Recorded the data and complaints was sent by customers
- Described product and service details to customers to provide information on benefits and advantages.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
High School Diploma -
SMK TAMAN SELAYANG
Batu Caves, Selangor, Malaysia 04.2001 -
Skills
Issue Escalation Rating : 8/10
Complaint handling Rating 8/10
Online chat and email Rating : 8/10
Related Field Experience : Call center ,
Live chat support
Timeline
Customer Service Executive
AXJ Marketing Sdn Bhd
07.2021 - Current
Commercial Executive
DH SSC MALAYSIA Sdn Bhd
08.2020 - 06.2021
Telesales Executive
United Talent Services Sdn Bhd
09.2019 - 08.2020
Mobile Banker
HSBC Malaysia Berhad
07.2018 - 08.2019
High School Diploma -
SMK TAMAN SELAYANG
04.2001 -
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