Tan Shen Han

Main Responsibilities ( Assistance Oeration Manager & Project Manager ）

• Responsible to set sales and profit goal and Discuss with My Brand Manager . To support and give clear expectation to achieve the goal .
• Ensure my area manager are well follow u Good Customer Service Standards at front line.
• Assess the level of Store Operations in the stores continuously by regular store visits.
• Keep up-to-date with existing as well as new processes, routines and tools, to be able to spread the knowledge in your market.
• Enable Area manager to take ownership to drive, facilitate and follow up Store Operations in their stores.
• Assess and follow up work experience for Store teams by analysing available KPI results with other Support office functions teams.
• Use the results to identify opportunities and implement strategies to improve and/or maintain the best working experience for the whole front line team
• Weekly meeting with Store Team and Brand Team to ensure we are in same page expectations and give or request support if needed.
• Ensure store team are doing weekly stock count （ 5 SKU min) to ensure we have a great healthy stock inventory
• Set up event with team - Example : Standard Chartered marathon , Score Marathon , UTMB , Iron man Langkawi and etc
• Communicated with external contractor to make sure the floor drawing are in-line with mall rules and regulations
• To ensure all equipment and tools are in-line with all the details in drawing map
• Ensure all renovation are in-line with the schedule that been finalised after the meeting
• one week 2-3 days to have night job follow up at side with contractor
• Self inspection with contractor before POI

Achievements

• 1 Senior Store manager Promoted as Area Manager
• 1 Sales Advisor promoted as Assistant Manager
• Flagship store Actual sales 2025 VS 2024 + 5%
• Completed opened 8 store since took over Project team since Sept 2024 ~ Jan 2025
• 2 warehouse sales
• Multiplicity Marathon event setup

• - Responsible to set sales and profit goal in my area . To support and give clear expectation to achieve the goal .
• - Provide Good Customer Service Standards .
• - Assess the level of Store Operations in the stores continuously by regular store visits.
• - Keep up-to-date with existing as well as new processes, routines and tools, to be able to spread the knowledge in your market.
• - Enable Store Manager/ 1st PIC to take ownership to drive, facilitate and follow up Store Operations in their stores.
• - Assess and follow up working experience for Store teams by analysing available KPI results with other Support office functions teams.
• - Use the results to identify opportunities and implement strategies to improve and/or maintain the best working experience for the Branch teams
• - Weekly meeting with Brand Team to ensure we are in same page expectations and give or request support if needed.
• Experience Level : Total 5 Months of Experience
• Specialization : Commercial / Sales
• Role : Manager
• Industry : Retail/Merchandise

• - Responsible to set sales and profit goal in my area . To support and give clear expectation to achieve the goal .
• - Together with Buyer team and Operation team to running out the promotion idea
• - Launch new Operation SOP at company to make sure all store have a same clear direction to ensure store team always follow the Guideline .
• - Provide Good Customer Service Standards .
• - Prevent losses and store team follows appropriate guidelines and takes any appropriate action.
• - Recruitment , training , development and succession planning for store.
• - To Make sure my area have enough Inventory to support the business.
• - Evaluate and manage the performance of store team , giving Dialogues and putting development place , giving feedback and following up to improve performance .
• - Health & Safety , legal and security issues are being handled in according with company standard and local legislation, ensuring employee and customer safety at all the time.
• - MCO 2.0 Was assist Online Marketing to running the Online Business.
• Experience Level : Total 3 Years of Experience
• Specialization : Commercial / Sales
• Role : Manager
• Industry : Retail/Merchandise

• - Responsible for sales, customer service and profitability of a department.
• - Manage a team according to H&M values, standards, policies and procedures.
• - Provides and ensures direct & indirect customer service on the sales floor, in the fitting room and at the cash point in order to maximize sales.
• - Executes and follows up on recruiting, training, developing and assessing sales advisors along with the store management team.
• - Organizes and plan the department according to business needs. Follows and ensures safety, security and administration procedures are followed by others.
• - Responsible for achieving the sales and profit goal in store and delivery Great Customer Experience.
• - Together with Area team to set hour plan in line with the sales budget
• - Prioritize and take action in store that have a clear impact on sales in line with area team.
• - Execution Continuously meet company standards and follow up using by Customer Audit Tool
• - Provide Good Customer Service Standards .
• - Prevent losses and store team follows appropriate guidelines and takes any appropriate action.
• - Recruitment , training , development and succession planning for store.
• - Evaluate and manage the performance of store team , giving Dialogues and putting development place , giving feedback and following up to improve performance .
• - Health & Safety , legal and security issues are being handled in according with company standards and local legislation, ensuring employee and customer safety at all the time.
• - Ensure Store Operation Best Practice are follow the company standards.
• Experience Level : Total 9 Month of Experience
• Specialization : Commercial / Sales
• Role : Sales Advisor & Manager
• Industry : Retail/Merchandise

• - In-Store Vm - Assist Sm and Area Vm to complete the Big Change
• - Weekly store Refresh
• - Watch Specialist
• - Assist SM to do store Daily Planning
• - Direct Customer Service
• - Basic Training to New Joiner Employee
• Experience Level : Total 2 Year(s) of Experience
• Specialization : Sales – Retail/General
• Role : Supervisor/Team Lead
• Industry : Retail/Merchandise

• - To achieve sales expectations.
• - To drive all retails KPI's ensuring the store goal are achieved.
• - To plan and organise the store ensuring efficiency and encouraging sales.
• - To ensure all sales targets are communicated effectively to store sales team.
• - Analyse all key data ; devise measures to increase sales and implement such measures
• - Create a culture of customer service according to the corporate standards, ensuring the best possible customer experience.
• - To ensure the best possible housekeeping standards are maintained.
• - Focus on excellent store management and operations to ensure and improve customer experience.
• - To ensure the in-store promotion of the company customer loyalty program.
• - To ensure that all store operating manuals and are executed.
• - Responsible for opening and closing the store.
• - Ensure merchandise availability and refill standards on the sales floor.
• - Responsibility for loss prevention and planning of annual store stock inventory. Achieving store shrinkage goal, whilst ensuring loss issues are communicated to regional management and investigated and resolved.
• - To ensure that all store operating manuals and are followed and executed.
• - Management of customer returns process.
• - Responsible for cash management processes according to the corporate guidelines.
• - To communicate all human resources issues to HR management. Resolving all matters in a timely and effective manner.
• - Recruit, train and develop all store employees ensuring all positions are filled in a timely manner with qualified personnel.
• - Continually evaluate the performance of all store employees and provide constant feedback to ensure results.
• - Carry out on the floor coaching.
• - To conduct appraisals with all store employees, and detail personal development objectives.
• Specialization : Sales – Retail/General
• Role : Sales Advisor/Team Lead - Instore VM
• Industry : Retail/Merchandise