SQL
Qui Lin Tan
Customer Service, Sales & Basic Account
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven Customer Service Executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Assistant Account Executive
Megah Utama Shipping (M) Sdn Bhd
2022.06 - 2023.07
- Drafted proposals, conference reports, status reports and client correspondence.
- Supported logistical needs and synthesized secondary research for marketing plan development.
- Facilitated communication with Finance Department to provide accurate event, dues and marketing/advertising invoicing.
- Prepared additional quotes for current clients to upsell products and services.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Coordinated with external auditors to resolve discrepancies.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Transferred data and documents to facilitate system migration and software updates.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Input financial data and produced reports using SQL.
- Handled day-to-day accounting processes to drive financial accuracy.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
Customer Service Executive
Milux Sales & Service Sdn Bhd
2017.01 - 2020.08
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Prepare weekly, monthly & yearly indoor,outdoor,CN, A stock, B Stock & C stock report.
- Arrange outdoor technician daily job.
Account Cum Admin
Southern Project Management Sdn Bhd
2015.12 - 2016.12
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Used predictive modeling to increase and optimize customer experiences and revenue.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Assessed accuracy of new data sources and data gathering techniques.
- Supported sales and reporting for large and medium-sized accounts.
- Renew foreign workers permit
- Issue cheque
Sales & Customer Service Executive
Milagro Creation Enterprise
2023.08 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree -
SMK Batu Unjur
Klang 2001.04 -
Skills
Customer Needs Assessment
undefinedSoftware
Microsoft Excel
Microsoft Word
Timeline
Sales & Customer Service Executive
Milagro Creation Enterprise
2023.08 - Current
Assistant Account Executive
Megah Utama Shipping (M) Sdn Bhd
2022.06 - 2023.07
Customer Service Executive
Milux Sales & Service Sdn Bhd
2017.01 - 2020.08
Account Cum Admin
Southern Project Management Sdn Bhd
2015.12 - 2016.12
No Degree -
SMK Batu Unjur
2001.04 -
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