Tan Meng Keat

Conducted daily sales calls and client visits to corporate companies, associations, and insurance partners within assigned market segments.
Successfully secured business from the Malaysian Society of Anaesthesiologists, generating a total of 255 room nights with an estimated revenue of MYR 91,980.00.
Successfully secured business from Persatuan Dermatologi, generating 150 room nights with an estimated revenue of MYR 65,700.00.
Attended to walk-in guests and conducted site inspections to enhance guest engagement and potential business opportunities.
Collaborated with Pantai Hospital to promote Iconic Regency Service Residence under the medical tourism segment, contributing to room night generation for IRS.

• Join as pre- opening team
• Handle weddings, managed to seal 13 weddings deals for the period of 7 months in operation estimated revenue of (RM 880,657.33+)
• Managed to bring in Church group for church camp for year 2025 from Korea, Singapore and Ipoh
• Participate in wedding fair at Mid valley to create awareness, Promote Hotel venue
• Attend to walk in guest, Email and le

• Handle wedding managed to close 4 weddings deals for the period of 5 months estimated revenue of (RM 216,000+)
• Participate in wedding fair at Mid valley and KLCC convention Centre
• Liaise with Banquet team on the overall arrangement
• Coordinate wedding function and liaise with guest with all the details

• Overlooked at cooperates account handles events and rooms booking
• Managed to handled cooperate guest on seminars and events

• Oversee and manage care delivery provided by Homage.
• Work closely with Care advisory and Customer Success team on fulfillment related issue, Communicate with the Care professional on feedback and rating issue

• Joined the Pre-Opening team
• Pre planning & Discussion on new flyers to promotes hotel facilities
• Invite guest for rooms, Ballroom and function rooms inspection

• Attend weekly Sales meeting with General Manager, Director of Sales and Sales team to discuss about banquet sales and room sales and proposed on how to increase sales revenue
• Forecast weekly banquet revenue to achieve monthly budget
• Supervise the work of coordinators & Executive

• Attend weekly Sales meeting with General Manager, Director of Sales and Sales team to discuss about Banquet sales and Room sales and proposed on how to increase sales revenue.
• Updated weekly report for tentative and confirm event and submit to General Manager during weekly Sales Meeting
• Weekly F&B meeting with General Manager, Food and Beverage Manager, Chinese Chef & Executive Chef and all the related department discussion about the feedback from guest to increase the revenue of F&B Outlet and banquet sales

• Attend walk in Guest, Call in guest by sending them the Quotation (Proposal), Reply guest email and follow up with the organizer and guest once nearer to the Validity dates to follow up on the event is to be confirm or to cancelled.
• Issued (BEO) Banquet event order to all related departments such as Front office, Concierge, Engineering, Housekeeping, Banquet, Executive chef, Chinese chef, Artist, steward.
• Issued food tasting feedback form for Guest to fill up and feedback in regards of the food taste and preference.
• Coordinate Private function such as birthdays, Annual Dinner, Charity event (Mount Miriam Hospital) and Company Annual General Meeting, Seminar, AGM Meeting, Product Launching, Annual Dinner, Prom Night, Weddings

• Assist Check in and Checkout guest and Prepared invoices.
• Helping guest on luggage and send up to the Rooms due to shortage of Bellmen.
• Instruction given by Housekeeping Supervisor, To monitor every Clean room before letting guest check in
• Following the Room attendant to clean every Checkout rooms as instructed by Housekeeping Supervisor

• Assist Guest Check in and Checkout such as Corporate, Government, Leisure Guest and Malaysia Airlines crew
• Bill settlement for City Ledger, Credit Card, Pending bills.
• Assist Sales & Marketing department on rooms blocking, Showroom, Group Check in and Function payment

• Assist Guest on Check In& Check Out such as Corporate, Government & Leisure
• Assist in Executive Lounge, During the absent of Guest Service Officer and Exec Lounge staff. Serving the regular VVIP and Returning guest.
• Assist Sales & Marketing Department on room booking, Blocking, Show room Group Check in and function payment.

• Internship
• Industry Training as part of the course requirement, By Olympia College Penang.
• Been placed in 2 various departments, Food & Beverage and Housekeeping