TAN LIANGWEY
MENTAKAB PAHANG
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement, honed at Four Seasons Hotel. Proven track record in enhancing employee retention through innovative training at PUTIEN. Skilled in operations management and problem-solving, delivering exceptional service while leading teams to achieve outstanding results.
Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
With engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Junior Captain Server
Four Seasons Hotel
2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Training Manager
PUTIEN
2017 - 2019
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
Diploma in Multimedia Design
Tunku Abdul Rahman College, Kuala Lumpur
Kuala Lumpur, Malaysia 04.2001 -
Skills
Strong work ethic
Timeline
Diploma in Multimedia Design
Tunku Abdul Rahman College, Kuala Lumpur
04.2001 -
Junior Captain Server
Four Seasons Hotel
2019 - Current
Training Manager
PUTIEN
2017 - 2019