Like intellectual game
Tan Leng Yip
Kuala Lumpur
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Barista Trainee
Just Good Coffee
10.2023 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining a fast-paced work environment.
- Controlled line and crowd with quick, efficient service.
Food Waiter
phostreet
5 2018 - 5 2019
- Responsible for adding special garnishes to enhance flavor and the appearance of the served dishes
- Provided quick resolutions to customer complaints to maintain their satisfaction and referred complicated issues to management
- Answered phones in a professional manner and accurately recorded confirmed client reservations
- Verified all table items were clean, undamaged and spot-free and ensured each place setting was arranged in an attractive manner
- Provided assistance with preparation for special functions and banquets including setup and removing tables and chairs and decorations.
Cashier/Sales Associate
Lavender
01.2020 - 07.2022
- Sold products and accurately processed over in cash and credit card payments
- Responsible for answering customer phone calls, assist them with answers to their questions, and processing orders
- Provided assistance to customers with finding appropriate products, answering questions, and resolving issues
- Planned and implemented updated displays according to season and occasion
- Explained specific item for customers to increase sales and add-on purchases
- Supplied departments with needed merchandise
- Changed operations from using to using provided training to employees, and maintained sales level.
Education
No Degree -
Inti International College
04.2001 - 04.2020
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Skills
- Territory Sales
- Experience Service Prioritization
- Sales Relationship Management
- Effective Customer Upselling
- Table Setting Arrangements
- Check Payment Processing
- High-volume Dining
- Prompt Table Clearance
- Creative Problem Solving
- Special Dietary Requirements
- Customer Satisfaction
Country
Malaysia
Aboutme
Committed and physically fit food waiter with 1 years of experience. Strong background in food service with a respected track record of training new staff, meeting the needs of all customers, and keeping calm and professional at all times. Restaurant service professional dedicated to order taking and customer service. Proven ability to quickly and efficiently clear and reset tables and restock front. 1 years of experience with an exceptional work ethic. Poised and congenial sales associate with exceptional memory. Extensive experience in providing excellent service in lavender restaurants. Skilled in customer service and Customer Satisfaction and adept at working in a fast-paced environment.
Personal Information
- Date of Birth: 03/10/2002
- Nationality: Malaysian
- Marital Status: Single
- Visa Status: 021003140969
Interests
Playing snooker
Watching movie
Reading
Timeline
Barista Trainee
Just Good Coffee
10.2023 - Current
Cashier/Sales Associate
Lavender
01.2020 - 07.2022
No Degree -
Inti International College
04.2001 - 04.2020
Food Waiter
phostreet
5 2018 - 5 2019
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