Summary
Work History
Education
Skills
Languages
Languages
Timeline
Generic
KEVIN TAN KHAI WUEN

KEVIN TAN KHAI WUEN

SALES & MARKETING EXECUTIVE
Bayan Lepas, Penang,07

Summary

NRIC : 010910-07-0673

REFERENCES :-

1. HIWONDER SDN BHD

  • DIRECTOR

Ms.Carina Low

Tel : 04 - 489 1222 / 017 - 499 6929

  • HR MANAGER

Ms.Jessie Lew

Tel:04 - 484 4064 (HQ Formal Chemical (M) Sdn Bhd)

2. PJM PENGERUSI / KETUA KAMPUNG

  • MAJILIS PENGURUSAN KOMUNITI KAMPUNG SUNGAI TIRAM

Mr.Tan Chee Keong

Tel : 012 - 532 5427

3. GE SHEN CORPORATE

  • GROUP OPERATION DIRECTOR

Mr.Brandon Tham

Tel : 012 - 473 8007

EXPECTED SALARY - SGD 2800.00

Work History

Inventory Control Assistant Manager

HIWONDER SDN BHD
12.2019 - Current
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Enhanced safety protocols within the warehouse environment by maintaining proper storage practices and instituting regular inspections of equipment and facilities.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Collaborated with purchasing department to ensure optimal inventory levels were maintained, minimizing stockouts and overstock situations.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Trained new employees on inventory control processes, contributing to a well-informed and efficient workforce.
  • Implemented cycle counting program to maintain ongoing accuracy of inventory records without major disruptions to daily operations.
  • Cross-referenced invoices and supplies for reporting accuracy.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Managed relationships with vendors to negotiate favorable pricing and delivery terms, positively impacting the company''s bottom line.
  • Analyzed data trends to forecast demand patterns, assisting in proactive inventory planning efforts.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Developed and implemented standard operating procedures for inventory control, ensuring consistency across all warehouse locations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Paid attention to detail while completing assignments.
  • Delivered services to customer locations within specific timeframes.
  • Excellent communication skills, both verbal and written.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed multiple complex inventory activities and client-driven projects.
  • Memorized facility layout and located products.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Senior Sales & Marketing Executive

HIWONDER SDN BHD
12.2019 - Current
  • Managed sales promotions and marketing strategies on major social media sites.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Managed accounts to retain existing relationships and grow share of business.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Communicated product quality and market comparisons by creating sales presentations.

Procurement Administrator

HIWONDER SDN BHD
01.2020 - Current
  • Monitored incoming orders and tracked progress to meet deadlines.
  • Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving measures.
  • Established relationships with vendors to support access to latest product information and pricing.
  • Studied and monitored market trends to identify potential suppliers.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Sourced new vendors and negotiated contracts to reduce costs and improve quality.
  • Managed supplier performance through regular reviews and evaluations, addressing any issues promptly to maintain quality standards.
  • Researched and identified new suppliers and vendors.
  • Expedited deliveries when necessary, resolving discrepancies between ordered items and received goods efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Paid attention to detail while completing assignments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
  • Provided accurate and up-to-date records of leading procurement procedures.

Shipping Logistics Assistant

HIWONDER SDN BHD
01.2021 - Current
  • Prepared more than 2 shipments per day with over 2 completed products.
  • Reviewed order data to verify transactions and shipping dates.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Improved warehouse organization through diligent maintenance of storage areas, ensuring easy access to products for efficient shipping procedures.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Reduced shipping delays by closely monitoring inventory levels and replenishing stock as necessary.
  • Increased customer satisfaction with timely and accurate order fulfillment, addressing any issues or discrepancies promptly.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Enhanced shipment processing by organizing and maintaining accurate shipping documents.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted quality control checks on outgoing shipments, ensuring all items met company standards before leaving the facility.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Documented received materials into MASTER system.
  • Oversaw daily inventory counts to maintain data accuracy.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Researched industry to analyze competitors, understand market conditions and identify trends, opportunities, and threats.
  • Tracked orders and notified customers of status or potential delays.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Operated equipment while observing standard safety procedures.
  • Assembled pallets and crates for secure transportation of materials.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Generated, distributed and filed copies of all billing paperwork.

Online Sales Representative of Shopee

HIWONDER SDN BHD
03.2020 - Current
  • Drove team revenue totals by bringing in top sales numbers.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Managed financial tracking, inventory coordination and social media marketing.

Front Office Supervisor

HIWONDER SDN BHD
01.2024 - Current
  • Coached employees through day-to-day work and complex problems.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Organized documents for company communication, travel vouchers, and payment services.
  • Created, prepared, and delivered reports to various departments.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between employees during arguments and diffused tense situations.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Education

High School Diploma -

SMJK PHOR TAY
10.2019

Skills

  • Scheduling and calendar management
  • Skilled in MASTER system
  • Guest relations management
  • Data entry
  • Exceptional customer support
  • Emergency procedures
  • Employee management
  • Staff management
  • Inquiry response
  • Issue handling
  • Complaint handling
  • Administrative tasks
  • Staff supervision

Client Relationship Management

Customer Billing

Systems and software expertise

Time Management

Attention to Detail

Document Management

Customer Service

Sales strategy

Languages

4,B2,4,B2,6,C2,4,B2

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay
Native language
Chinese (Cantonese)
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Malay
Intermediate (B1)
Thai
Elementary (A2)

Timeline

Front Office Supervisor

HIWONDER SDN BHD
01.2024 - Current

Shipping Logistics Assistant

HIWONDER SDN BHD
01.2021 - Current

Online Sales Representative of Shopee

HIWONDER SDN BHD
03.2020 - Current

Procurement Administrator

HIWONDER SDN BHD
01.2020 - Current

Inventory Control Assistant Manager

HIWONDER SDN BHD
12.2019 - Current

Senior Sales & Marketing Executive

HIWONDER SDN BHD
12.2019 - Current

High School Diploma -

SMJK PHOR TAY
KEVIN TAN KHAI WUENSALES & MARKETING EXECUTIVE