Tan Kai Wei
Sales Executive
Kuala Selangor, Selangor
Summary
Dynamic professional with a proven track record in real estate and customer service, notably at Homecity Real Estate Austin. Excelled in negotiations and lead follow-up, enhancing customer satisfaction and loyalty. Skilled in social media marketing and teamwork, adept at exceeding sales goals and streamlining processes for efficiency.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Real Estate Agent
Homecity Real Estate Austin
2024.01 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Customer Service Representative
Vencus SDN BHD
2024.01 - 2024.10
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Salesperson
Uni Distribution (U) SDN BHD
2022.10 - 2023.07
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Technician
Plexus
2022.02 - 2022.09
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
No Degree - Mechatronics Engineering
Fourier TVET Center
Penaga, Penang, Malaysia2022-01
High School Diploma -
Hua Lian High School
Taiping, Perak, Malaysia2020-10
Skills
Lead follow up
Negotiation
Property tours and inspections
Social media marketing
Excellent teamwork
Timeline
Real Estate Agent
Homecity Real Estate Austin
2024.01 - Current
Customer Service Representative
Vencus SDN BHD
2024.01 - 2024.10
Salesperson
Uni Distribution (U) SDN BHD
2022.10 - 2023.07
Technician
Plexus
2022.02 - 2022.09
No Degree - Mechatronics Engineering
Fourier TVET Center
High School Diploma -
Hua Lian High School