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TAN JIA MINN
BRANCH PRINCIPAL (EDUCATION)
George Town, Penang
Summary
Dynamic leader with a proven track record at Pusat Tuisyen Suria Wawasan, enhancing student engagement and achievement through innovative academic management. Skilled in multitasking and educational leadership, demonstrated by effectively training staff and improving operational efficiency. Excels in verbal and written communication, ensuring high levels of customer satisfaction and loyalty.
Overview
10
10
years of professional experience
3
3
Certificates
2
2
Languages
Work History
Principal
Pusat Tuisyen Suria Wawasan
02.2021 - Current
- Implemented innovative approaches to teaching and learning that improved student engagement and achievement levels.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Defined and enforced student academic achievement standards in line with district goals and objectives.
- Supervised activities or program to promote student growth and maintain safety for all attendees.
- Monitored student behavior and enforced discipline policies.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Communicated policies and procedures to students and parents regarding student behavior.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Senior Tutor
Wisdom Shine Education
09.2020 - 01.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Supported the development of organizational skills, time management techniques, and study habits among students.
Senior Officer
Raffles Medical Group
04.2016 - 10.2019
- Prepared undergo dental procedures including surgeries, and assist dentist with sterilizing or disinfect instruments, setting up instrument trays, preparing necessary materials.
- Monitored dental supplies and equipment inventory and make orders via SAP (System Applications and Products) software.
- Controlled, organized, and ensure dental supplies and equipment in good condition.
- Provided excellent and delight customer service, create rapport with patient and ensure patient retention and loyalty.
- Trained new interns/staff on billing, insurance claims, customer service skills and dental assisting skills.
- Scheduled appointments using RCMS (Raffles Customer Management System) and EMR (Electronic Medical Record), prepare dental procedure documentation.
- Liaised with internal and external laboratory for dental lab work.
- Exposed and processed dental X-rays (OPG and PA).
- Educated patients on preoperative/ postoperative and general oral health care.
Customer Care Executive
Optimax Eye Specialist Hospital
09.2014 - 01.2016
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
Education
Bachelor of Arts - Business Management
Sentral College Penang
George Town, Penang, Malaysia 04.2001 -
STPM - Science
SMJK HENG EE
PENANG 04.2001 -
SPM - Science
SMJK HENG EE
PENANG 04.2001 -
Skills
Academic Management
Software
SAP
Certification
Basic Cardiac Life Support Certification + AED - Singapore
Interests
Administrative
Timeline
Principal
Pusat Tuisyen Suria Wawasan
02.2021 - Current
Senior Tutor
Wisdom Shine Education
09.2020 - 01.2021
Senior Officer
Raffles Medical Group
04.2016 - 10.2019
Customer Care Executive
Optimax Eye Specialist Hospital
09.2014 - 01.2016
Bachelor of Arts - Business Management
Sentral College Penang
04.2001 -
STPM - Science
SMJK HENG EE
04.2001 -
SPM - Science
SMJK HENG EE
04.2001 -
Languages
Chinese (Mandarin), English
Native language
Malay
Upper intermediate
B2
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