TAN HUI CHIN
Cashier
Pulau Pangkor, Perak.
Summary
Adept at enhancing customer satisfaction and streamlining operations, I significantly increased sales at SPB telecommunication through expert upselling and device care education. Skilled in order verification and exhibiting a professional demeanor, my background spans various customer service roles, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Mobile Seller
SPB Telecommunication
Pulau Pangkor,Perak, Malaysia
03.2017 - 10.2017
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
Restaurant Cashier
Coco Restaurant
Pulau Pangkor, Perak, Malaysia
11.2017 - 03.2019
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers.
Fishmonger Cashier
Yeoh See Trading
Pulau Pangkor, Perak,Malaysia
04.2019 - 12.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Clothes Shop Assitant
Butik Hayizu
Sungai Besar, Selangor, Malaysia
04.2022 - 10.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures before open to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
Restaurant Cashier
Shaxian Snack
Geylang , Singapore
03.2024 - 06.2024
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Enhanced store security by vigilantly identifying counterfeit currency and preventing theft.
- Coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers.
- Fostered positive relationships with customers, leading to increase in positive reviews.
Education
No Degree -
Sekolah Menengah Kebangsaan ,Pangkor
Pulau Pangkor, Perak, Malaysia 04.2001 -
Skills
Order Verification
Supply Restocking
Professional Appearance
Product restocking
Reliable and Responsible
Organizational Skills
Basic Mathematics
Refunds and exchanges
Languages
Chinese (Mandarin)
Native language
Malay
Advanced
C1
English
Intermediate
B1
Japanese
Advanced
C1
Timeline
Restaurant Cashier
Shaxian Snack
03.2024 - 06.2024
Clothes Shop Assitant
Butik Hayizu
04.2022 - 10.2023
Fishmonger Cashier
Yeoh See Trading
04.2019 - 12.2021
Restaurant Cashier
Coco Restaurant
11.2017 - 03.2019
Mobile Seller
SPB Telecommunication
03.2017 - 10.2017
No Degree -
Sekolah Menengah Kebangsaan ,Pangkor
04.2001 -
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