TAN HSIEN YUNG
Service Engineer
Kuala Lumpur
Summary
Field Service Engineer with three years of experience in mechanical repairs, installations, and troubleshooting. Committed to delivering exceptional service support through remote assistance and on-site visits, ensuring customer satisfaction at every interaction. Expertise in efficiently diagnosing and resolving common issues while maintaining a courteous and professional demeanor. Proven ability to enhance operational efficiency and uphold high service quality standards in fast-paced environments.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Field Service Engineer
Topcon Medical Systems Inc.
08.2024 - Current
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
Junior Biomedical Engineer
Radicare (m) Sdn Bhd
09.2023 - 06.2024
- Specialized in the diagnosis and troubleshooting of a comprehensive array of hospital equipment, encompassing both clinical and laboratory devices. Expertise in pinpointing and rectifying issues pertaining to mechanical components and circuitry. Takes pride in the meticulous maintenance of dialysis machines, with a keen focus on mechanics, tubing, wiring, and power supply systems. Committed to patient safety, conducts thorough preventive maintenance and safety evaluations on diverse medical apparatus to ensure optimal operation during treatments.
Service Engineer
Fanco Precision (m) Sdn Bhd
01.2021 - 06.2021
- Involved in a project focused on the assembly of an automated packing machine for the semiconductor industry over a period of six months. The project scope included the assembly of components, electrical wiring, verification of input/output operations, motion checks to ensure mechanical accuracy, and comprehensive sequence testing to confirm operational integrity.
Education
Bachelor Of Biomedical Engineering -
Politeknik Sultan Salahuddin Abdul Aziz Shah
01.2024
Diploma in Biomedical Engineering - undefined
Politeknik Sultan Salahuddin Abdul Aziz Shah
01.2021
Skills
Medical equipment safety assessments
Diagnose and troubleshoot medical equipment
Team collaboration expertise
Field support services
Technical documentation
Client support
Technical assistance
Interests
Medical Equipment, Electronic, Mechanical
Timeline
Field Service Engineer
Topcon Medical Systems Inc.
08.2024 - Current
Junior Biomedical Engineer
Radicare (m) Sdn Bhd
09.2023 - 06.2024
Service Engineer
Fanco Precision (m) Sdn Bhd
01.2021 - 06.2021
Diploma in Biomedical Engineering - undefined
Politeknik Sultan Salahuddin Abdul Aziz Shah
Bachelor Of Biomedical Engineering -
Politeknik Sultan Salahuddin Abdul Aziz Shah
ACTIVITIES
Badminton
ACHIEVEMENT & AWARDS
Jpa Scholarship (PIDN)
Languages
- English (Fluent)
- Mandarin (Fluent)
- Malay (Fluent)