Tan Guan Chuan

• Coordination and Communication

Acting as the main point of contact between the company and the 3PL provider.

Ensuring clear and effective communication regarding inventory levels, order statuses, and any issues.

Addressing and resolving any operational or service issues with the 3PL provider.

• Operational Oversight

Coordinating the integration of the 3PL’s systems and processes with the company’s own systems.

Ensuring that the 3PL provider adheres to the company's quality standards and operational procedures.

Verifying that the 3PL meets all regulatory and compliance requirements, including safety and security standards.

• Performance Monitoring and Reporting

Monitoring and analyzing performance metrics such as order accuracy, delivery times, and inventory accuracy.

Identifying areas for improvement and working with the 3PL provider to implement changes.

• Cost Management

Managing the budget for 3PL services and ensuring that costs are controlled.

Analyzing cost structures and identifying opportunities for cost savings or process improvements.

• Customer Service

Ensuring that the 3PL meets or exceeds customer service expectations.

Addressing customer complaints or issues related to the 3PL’s performance.

Incorporating feedback from customers into the service improvements and adjustments with the 3PL.

• Inventory Management

Ensuring real-time visibility of inventory levels managed by the 3PL.

Coordinating with the 3PL to maintain accurate inventory records and reduce discrepancies.

• Strategic Planning

Working with the 3PL to ensure scalability in response to changing business needs and volumes.

Aligning 3PL operations with the company’s strategic goals and objectives.

• Compliance Management

Ensuring that the 3PL provider complies with all relevant regulations and industry standards.

I am responsible for ensuring the satisfaction of customers at all time.

By:

● Supervising the daily operations of the warehouse department.

● Setting Customer Service goals for warehouse department and assist them to reach those goals.

● Interacting with customers and handling customers queries and complaints in timely manner.

● Maintaining relationships with profitable customers.

● Proactively communicate with customers on the inventory and shipment status.

● Liaised and assisted customers to tackle urgent incidents such as cargo delayed and last minutes requirements.

● Maintained Warehouse Management System (WMS).

● Processed customer daily orders by WMS and make sure orders are completed on time.

● Completed warehouse invoice on time.

• I was managed and coordinated daily dynamic logistics activity to ensure the flow of logistics is smooth enough.
• By:
• ● Managed any and all logistics from supplier to customer.
• ● Arrange 3 rd Party Logistics for delivery of cargo at the possible lowest cost.
• ● Allocated manpower effectively to complete daily warehouse activity efficiently.
• ● Capacity planning for warehouse.
• ● Proactively communicate with customers on the inventory and shipment status.
• ● Liaised and assisted customers to tackle urgent incidents such as cargo delayed and last minutes requirements.
• ● Maintained Warehouse Management System (WMS).
• ● Ensure inventory status has always been tracked thus achieve 99% inventory accuracy.
• ● Processed customer daily orders by WMS and make sure orders are completed on time.
• ● Completed warehouse invoice on time.
• Warehouse migration project
• ● Planner for customer warehouse inter-migration.
• ● Monitor inbound process during inter-migration.
• ● Configure WMS to suit customer requirements after migration project.
• ● Manpower allocation.
• ● Drafted Gantt Chart for the migration team.

• Learned new materials, processes, and programs quickly.
• Shadowed senior team members to learn all related jobs and tasks.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Training covered topics that included warehouse activity, inbound logistics activity, outbound logistics activity, and reverses logistics activity.
• Training Project during the internship Formulate Standard of Procedure for warehouse activity such as receiving, outgoing, reverse logistics, housekeeping and etc.