Tan Chin Han

Head of Business Development

Sea Freight (Import/Export), Reefer Console, Warehousing & Airfreight

• Spearheaded growth across sea, air, and temperature-controlled logistics, driving revenue and expanding key accounts
• Led team operations and performance, ensuring smooth execution and high service standards
• Monitored profitability, optimizing pricing, costs, and margins
• Oversaw vendor approvals, invoicing, and compliance
• Handled complex shipments including project cargo and specialized reefer logistics
• Produced sales reports and forecasts to support strategic decisions

Head of Business Development

Sea Freight (Import/Export), Reefer Console & Warehousing

• Worked closely with client to plan shipment schedules, resource use, and cold chain setup for new outlet openings in East Malaysia
• Coordinated sourcing and allocation of reefer containers (FCL & LCL) to match order volume and urgent restocking needs
• Set up and managed a central cold storage hub, aligning inbound shipments with weekly outlet distribution
• Led coordination across operations, logistics partners, and warehouse teams to keep timelines and standards on track
• Built and managed a dedicated support team for shipment coordination and client communication, tracking performance and KPIs
• Led recruitment, coaching, and team development
• Expanded market presence by 40% in under two years.

Head of Department

Sea Freight (Import/Export) & Reefer Console

• Led the full department covering sea freight, and reefer operations
• Helped clients solve issues quickly to keep shipments running smoothly
• Worked closely with agents on bookings, pricing, and daily coordination
• Secured new customers and supported growth of key accounts
• Kept track of department performance, including sales and profit targets
• Prepared simple sales and operations reports for management updates
• Managed daily team work and made sure tasks were done on time
• Checked vendors and approved invoices for accuracy
• Handled project cargo shipments with close coordination across teams
• Supported hiring, training, and guided team members in daily work

Operations Manager (Asst. GM)

Sea Freight (Import/Export)

• Responsible for sales and business development of new import and export air and ocean accounts.
• Qualified new customers through cold-calling and industry contacts
• Provide assistance and support to logistics team on customer inquiries, complaints, request, tracking and tracing of their shipments
• Ensured exceptions, inaccuracies, and deficiencies were reported and corrected
• Communicated all governmental regulation changes
• Establish operation standards & monitor departmental spending and assist in budget planning with General Manager and CEO.

• Ensured Company's trade practice remained compliant with all laws and regulations
• Arrange accurate duties payments for international export
• Assisting Company in securing trade partnerships
• Analyzes and researches trade requirements
• To keep track on import and export of profit margins
• Assisted, developed and implemented trade procedure and policies

• Redirect shipments en route in response to customer request
• Prepare documents for ocean freight
• Negotiate pricing with vendors regarding wholesale billing and marketing procedures
• Review new customer orders and requests
• Manually create shipments, assigned carriers and dispatched shipments
• Ensure clear communication in all emergencies, due to weather and carrier schedule changes