Tan Chern Nam
Kuala Lumpur
Summary
Accomplished software developer, solution architect, and system integrator with over 15 years of experience in designing and implementing software. Specialize in Microsoft .NET and Java/Angular technologies. Proven track record of delivering complex solutions across various industries including telecommunications, banking, insurance, airlines, utilities, and government agencies. Possess 8 years of experience leading software project implementation teams and effectively managing the development process. Bring 8 years of expertise in SQL Server database development and management. Certified PMP, AWS Cloud Practitioner, AWS Solutions Architect, and Oracle Database SQL Associate. Comprehensive skill set to drive successful outcomes for organizations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Divisional Manager, Customer Excellence
Orlig Sdn Bhd
05.2023 - Current
- Experience in managing support, QA, internal system development, and mentoring:
- Support Manager: Led the support team in resolving production issues, coordinated with development, tracked issues in the helpdesk system, created JIRA tickets, and managed feature/patch releases, improving ticket SLA from below 80% to 95%
- QA Manager: Oversaw QA testing (functional, regression, end-to-end, integration), conducted code reviews, performed OWASP testing using Burp Suite, and reviewed code quality with SonarQube, reducing bugs in production by 50%
- Internal System Development: Served as product manager and solution architect for the internal CRM system (MVC.Net), led enhancements, defined tasks, and managed them in JIRA
- Mentoring: Guided and mentored interns to enhance their skills and experience
Infra Tech Support Associate Manager
World Wide Technologies
05.2022 - 05.2023
- Developed network automation solutions for clients using Python, Fast API, and Service Now scripts
- Responsibilities included:
- Developing and maintaining a network inventory management system that includes over 500 devices.
- Creating an Angular front end application
- Developing micro services APIs using Java Spring Boot
Infra Tech Support Associate Manager
Accenture Malaysia
03.2018 - 05.2022
- Led a small team of in-house software engineers (on-site and remote) in designing and implementing various solutions, including:
- A new data warehouse solution with a web-based dashboard reporting portal
- Automation applications and reports for the IT operations team
- Executive business intelligence reports for senior management
- Real-time monitoring and reporting applications for service operations teams
- A network inventory management system
- An Angular frontend application and a backend REST API using Spring Boot and JHipster
- Managed GitLab CI/CD pipelines for continuous software delivery
Senior Team Lead (Software Development)
Ipsos Sdn Bhd
11.2012 - 03.2018
- Managed and oversaw new software development projects as a PMP-certified project manager
- Led a team of 3-5 developers (both local and remote) in the full software development cycle of the Enterprise Feedback Management (EFM) system using Microsoft Visual Studio, C#.net, and VB.net
- Provided post-implementation support, administered IIS 7.5 servers, and maintained XML-based web services and SQL Server Integration Services (SSIS)
- Conducted software version control using Microsoft Team Foundation Studio and led software patch release cycles
- Ensured software compliance with global web security policies and performed QA testing as the lead tester
- Implemented EFM systems for clients including Barclays (UK), Royal Mail (UK), Vodafone (NL), Wanda Hotel Group (HK), Nissan (Indonesia), TDC (Denmark), and Royal Bank of Canada
- Developed a URL shortening service for in-house and client use
Senior Engineer
Jebsen & Jessen Communications
01.2008 - 11.2012
- As a Senior Engineer at Jebsen & Jessen Communications, responsibilities included:
- Preparing, configuring, and demonstrating proof of concepts for new clients
- Consulting and designing solutions based on client requirements
- Developing application software for call centers and custom integration modules for CRM, databases, and web services using .NET, VBA, JSP, and JavaScript
- Designing, implementing, and maintaining Avaya call center solutions (e.g., Avaya CCE, Avaya IC, Avaya Proactive Contact)
- Custom integration of Avaya solutions with CRM applications
- Certified as an Avaya Associate, Implementation Specialist, and Support Specialist in various Avaya solutions
- Led major projects for clients like Telekom Malaysia, Malaysia Airlines, ACE Insurance, Sarawak Energy, and LHDN
MIS Executive/Analyst Programmer
KFC Holdings (Malaysia) Berhad
05.2003 - 01.2008
- Extensive experience in developing and managing various software solutions for KFC Holdings (Malaysia) Berhad and Pizza Hut, including:
- Report generation and web-based reporting systems for area and operation managers
- Staff rewards management and bank reconciliation systems for finance and HR departments
- Data processing systems and business intelligence implementation using QlikView
- Sensitivity analysis for budgeting and treasury using Cognos Enterprise Planning
- Custom in-house application development with VB6, MS SQL Server, and MS Access
- Ad-hoc report design using Crystal Reports and MS SQL Server
- Development and maintenance of Cognos Powercube applications
- Providing end-user support and system enhancements for J.D
- Edwards ERP
Education
Postgraduate Diploma - Computer Science/Information Technology (Strategic Business IT)
Informatics College/NCC Education
Kuala Lumpur12.2006
Bachelor of Information Technology - Information Technology (Information System Engineering)
Multimedia University
Kuala Lumpur12.2003
Skills
- Docker CI/CD
- Microsoft Visual Studio 2019
- Java andAngular
- Jhipster
- MS SQL Server 2016
- IntelliJ
- C# Net Development
- Python
- FastAPI
- Staff Training and Development
- Operations Management
- Cross-functional Team Coordination
- Organizational Development
- Project Management
- Customer Relationship Management (CRM)
Certification
- AWS Solutions Architect Certificate, AWS, 01/01/22, 01/01/25
- AWS Cloud Practitioner Certificate, AWS, 12/01/21, 01/01/25
- PMP Certificate, PMP, 11/01/16, 11/01/25, 1981094, 11/17/16
Languages
Bahasa Malaysia
English
Mandarin
Personal Information
- Age: 43
- Expected Salary: 22000
- Notice Period: 2 months
Timeline
Divisional Manager, Customer Excellence
Orlig Sdn Bhd
05.2023 - Current
Infra Tech Support Associate Manager
World Wide Technologies
05.2022 - 05.2023
Infra Tech Support Associate Manager
Accenture Malaysia
03.2018 - 05.2022
Senior Team Lead (Software Development)
Ipsos Sdn Bhd
11.2012 - 03.2018
Senior Engineer
Jebsen & Jessen Communications
01.2008 - 11.2012
MIS Executive/Analyst Programmer
KFC Holdings (Malaysia) Berhad
05.2003 - 01.2008
Postgraduate Diploma - Computer Science/Information Technology (Strategic Business IT)
Informatics College/NCC Education
Bachelor of Information Technology - Information Technology (Information System Engineering)
Multimedia University
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