Tan Cheng See

1. Strategy – Development of the 3-Year Operations Strategic Plan, collaborating with all stakeholders.

2. Analytics - Extensive use of data to detect operational patterns and anomalies to deep dive into areas of improvements

3. Anti-Money Laundering - Revamped the way of work for the team via automation to reduce the manual volume and inconsistent alert review steps.

4. Operations Financial Management – Ensure discipline and compliance in the expenditure of all technology and operations build and run costs. Working in close collaboration with the Finance team

5. Vendor and Contracts Management – Governance and optimization of vendor partnerships to comply to internal and regulatory requirements and to support AIA MY’s long-term strategy.

6. Resource Planning – Talent planning to plan for medium-to-long term resource optimisation

7. Board Engagement – Prepare and present Operations approval papers to the Boards of AIAB, AGB and APTB.

8. Compliance – Represent Operations to work with ERM & Compliance

9. Operational Efficiency - Review and Improvements in New Business, Policy Servicing and Claims

1. Strategy – Development of the 3-Year Technology Strategic Plan, collaborating with all stakeholders.

2. Technology Financial Management – Ensure discipline and compliance in the expenditure of all technology and operations build and run costs. Working in close collaboration with the Finance team

3. Transformation Office – Governance and monitoring of all project expenditure and benefits realization. Working in close collaboration with Group Transformation Office and Finance.

4. Quality Assurance – Governance and monitoring of all solution testing activities to ensure high quality solution releases to the users of AIA Malaysia’s technology solutions.

5. Architecture – Provide enterprise direction and governance of AIA MY’s system architecture with long-term objectives of sustainability, affordability, scalability, flexibility of the architecture platform, and also to spearhead the application of new technologies to support AIA’s long-term strategy.

6. Vendor and Contracts Management – Governance and optimization of vendor partnerships to comply to internal and regulatory requirements and to support AIA MY’s long-term strategy.

7. Asset Management – Governance of AIA MY’s hardware and software assets to ensure the assets are optimally utilized, comply to Group standards, fully licensed. All end-user requests are addressed on-time.

8. Resource Planning – Governance of technology resource utilization to facilitate on-going resource planning.

9. People Engagement – Lead engagement activities such as Town Halls, Team Building, CTOO’s Monthly Messages. Provide overview of Technology and Operations meeting cadence.

10. Board Engagement – Prepare and present Technology Steering Committee summaries and Outsourcing approval papers to the Boards of AIA Malaysia's entities.

11. Regulatory Compliance – Represent Technology to work with ERM to ensure compliance to RMIT. Prepare and present all Technology Steering Committee meetings.

12. Led and completed the 3000+ Desktop to Laptop conversion exercise in record time - 3 weeks

FRG is a firm headquartered in North Carolina, USA - specializing in financial risk management solutions.

I was responsible for setting up and running the daily operations, in addition to recruiting the team for the Malaysian office while leading the business development for FRG in ASEAN.

BlackLine is a leading in Enhanced Finance Controls and Automation software that supports the entire close-to-disclose process as well as a host of other key accounting and financial processes.

As Head of Sales - I brought in large enterprise deals for Blackline.

Responsible for key accounts (Banks) in Malaysia and in addressing my clients’ business requirements and aspirations by using SAS’ solutions.

- Consistently met or exceeded my annual quota
- Consistently closed business opportunities as committed
- Improved the customer satisfaction level in my territory by consistently ensuring that my clients’ experience of SAS is positive. This results in expanded usage of the SAS solutions within each account

Multiple year winner of SAS' Circle of Excellence sales award

My key role and responsibility is to expand the market for the Microsoft Application Platform products such as SQL Server, Biztalk Server and Visual Studio.

This includes:
- Identifying and pursuing opportunities within each account by engaging with the senior management of business functions within the account

- Account Planning with the account team

- Planning and executing annual industry events

- Speaking on Microsoft offerings at Microsoft–related events to generate new leads

- Identifying and collaborating with the right Microsoft solution partners to bring the right solutions to address my customers' business pains

As Account Director, my primary role was to acquire new Client accounts as well as leading a team to service and expand existing accounts. Key accounts acquired and served include:
- Dutch Lady
- F&N
- Takaful Nasional (Now Etiqa)
- Volvo
- Swedish Marque (Volvo)
- Cerebos

Core consulting skills in:

1. Process improvements

2. Change Management

3. Systems Implementation

Key Projects for Financial Services clients covering areas in:
- Credit Transformation
- Trade Finance
- Knowledge Management
- HR & Change Transformation
- Business Process Re-Engineering
- Implementation of core insurance systems