TAN CHAU EN

• Regional Client Support ( Malaysia, Thailand ,Korea ,Philippines ,India ,Vietnam ,Taiwan ,Indonesia , Singapore, Turkey, Mexico , United state , Romania )
• Machine installation , Conduct training to customer & agent trainer & engineer , Remote Technical support , machine configuration inquiry from customer, Material glue process evaluation
• Managed team of engineer, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
• Evaluated existing procedures and made proactive adjustments to meet changing demands.

Achievement :-

• Co-operation with Customer Engineering & QA manager to Handle Flex Dyson project for 25 machine of installation activities and evaluation process for model V10 ,V11 & Conduct training to Engineering senior engineer & R&D engineer.
• Setting up Potting , RTV machine for Tesla HVC & INV project . process requirement buy off by Automation manager and QA manager
• Evaluated Dowsil material with process manager to meet Finisar encapsulation project requirement and get order from customer 12 dispensing machines included backfill process , underfill process ,
• Attend 2019 Thailand NEPCON exhibition as a machine function Technical demonstrator
• Attend 2023 Germany Productronica exhibition as a machine function Technical demonstrator
• Attend 2024 Korea SMT & PCB assembly exhibition as a machine function Technical demonstrator

• Handle back end process ( Conformal coating ,auto screw , Laser mark , plastic welding , auto bag packing , High level assembly , Potting )
• Evaluate machine specification and process to meet customer spec
• Engineering studies and verification for process parameter windows changes
• Process or product quality, reliability and productivity improvement thru equipment engineering activities
• Create operating instructions according to process requirements
• Conduct training to trainer to train engineer
• Follow up with customer Process change ECRN, SE, deviation document to implement to production.

Achievement :-

• conformal coating from manual spraying with masking process implemented to inline selective coating process to achieved from 30 manpower reduce to 10 manpower. ( after implemented inline conformal coating those masking station , manual spraying station , cleaning station all remove and free up space other activities )
• Manual operation screwing process impacted to auto screw operation ( throughput from per shift 500 product increase to 2000 product
• Plastic housing scrape up to 100pcs per weeks down to 0 scrape after implemented SOP for conversion checklist and drawing inspection before mass prod. laser base from 2pcs each cycle change to 4pcs each cycle and throughput increase from per shift 5000pcs to 10000pcs.
• Evaluate Welding machine parameter to increase throughput from per shift 1000pcs to 3000pcs
• Enhances auto bag drawing quality , co-work with IT department to set up network link to auto call drawing from server. conversion downtime from 30minutes reduce to 5miutes.
• co-work with vendor evaluate from manually assembly Jig for plastic housing to semi auto assembly to improve throughput.
• Evaluate semi auto potting operation to turn off manual potting operation.

• Provide technical assistance to technical staff when encountering bottlenecks
• Instruct technical personnel to handle matters in a mature manner
• Provide and explain product related information to technical personnel to achieve a comprehensive understanding of the product
• Set daily standards and shipment rates for technicians
• Collect daily defective board data and discuss with R&D to identify root causes and propose solutions to enhances work efficiency
• Demonstrate instrument function to convent customer furthermore understanding.

Achievement :-

• Meet scrape board less than < 3 in quarterly
• Meet test yields 98%

• Schedule shift technician time table
• Conduct training to new join about troubleshooting PCBA & Tester
• Compile failure board defect to study to enhances troubleshooting timeline.
• Collect the strengths and weaknesses of technical personnel to provide training to enhance personal abilities
• Follow up on workshop shipment needs to allocate work to ensure on schedule shipment

achievement :-

• Meet daily demand up to USD 500K
• Less than 5 product scrapped in a year
• Maintain tester downtime less than 10 times in a year

• Responsible to handle ICT & FCT failure boards troubleshooting
• Responsible to handle RMA ( Customer return board )
• Responsible to handle in-circuit tester (HP3070 ) & Functional tester
• Communicate with the work unit manager to promptly repair defective boards that need to be shipped to ensure that the shipment progress is not affected.
• Follow up on the operating status of the machine to ensure that the machine does not affect the test progress
• Participate in early workshop meetings to obtain information on shipping schedules

Achievement:-

• Certify level 3 soldering skill
• Successfully maintain half a year of the failure board below < 5pcs
• Successfully helping production has no miss shipping within half a year