TAN AIK HONG
Butterworth, Penang,07
Summary
Accomplished Service Engineer with a proven track record at Canon Medical Systems Malaysia, adept in technical support and preventive maintenance. Expertise in enhancing customer satisfaction through efficient equipment installation and innovative problem-solving. Demonstrated ability to improve operational efficiency and provide comprehensive training, showcasing strong analytical and communication skills.
Overview
11
11
years of professional experience
Work History
Service Engineer
Canon Medical Systems Malaysia
Jelutong, Penang, Malaysia
01.2018 - 12.2022
- Responsible for installing and commissioning ,modifying and upgrading company equipment according the checklist and procedure.
- To assist in delivery of equipment sold
- Examined faulty equipment and analyzed customer complaints to diagnose equipment malfunction.
- Managed maintenance activities and inspected equipment.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- To provided training, quality and responsive technical support to customer
Service Engineer
Toshiba Medical Systems Malaysia
Jelutong, Penang, Malaysia
06.2014 - 12.2017
- Responsible for installing and commissioning ,modifying and upgrading company equipment according the checklist and procedure.
- To assist in delivery of equipment sold
- Examined faulty equipment and analyzed customer complaints to diagnose equipment malfunction.
- Managed maintenance activities and inspected equipment.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- To provided training, quality and responsive technical support to customer
Service Engineer
Abex Medical System Sdn Bhd
Jelutong, Penang, Malaysia
04.2014 - 06.2014
- Responsible for installing and commissioning ,modifying and upgrading company equipment according the checklist and procedure.
- To assist in delivery of equipment sold
- Examined faulty equipment and analyzed customer complaints to diagnose equipment malfunction.
- Managed maintenance activities and inspected equipment.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- To provided training, quality and responsive technical support to customer
Electrical Maintenance Engineer
Ann Joo Steel Berhad
Perai, Penang
09.2011 - 04.2014
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Calibrated and repaired existing systems to maintain functionality.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Conducted root cause analyses for recurring equipment failures, implementing corrective actions to prevent future occurrences.
Education
Bachelor of Engineering Majoring in Nanotechnology -
Multimedia University
Cyberjaya, Malaysia07.2011
Skills
- Technical Support
- Preventive Maintenance
- Field Service
- Equipment Installation
Timeline
Service Engineer
Canon Medical Systems Malaysia
01.2018 - 12.2022
Service Engineer
Toshiba Medical Systems Malaysia
06.2014 - 12.2017
Service Engineer
Abex Medical System Sdn Bhd
04.2014 - 06.2014
Electrical Maintenance Engineer
Ann Joo Steel Berhad
09.2011 - 04.2014
Bachelor of Engineering Majoring in Nanotechnology -
Multimedia University