Tammy Lim
Operational Lead, O2C • Finance Operations
Kuala Lumpur,wilayah persekutuan
Summary
Accomplished Operational Lead at Elanco Malaysia Sdn. Bhd., adept in Sarbanes-Oxley compliance and fostering teamwork. Streamlined export operations, enhancing efficiency and customer satisfaction. Proven expertise in problem-solving and effective communication, leading cross-functional projects to improve processes and outcomes.
Overview
14
14
years of professional experience
Work History
Operational Lead, O2C • Finance Operations
Elanco Malaysia Sdn. Bhd.
08.2020 - Current
- Oversee daily operations of export activities, ensuring orders are placed promptly and accurately, overseeing fulfillment, actively monitoring pending orders, and proactively meeting customer expectations.
- Enhanced operational efficiency by effectively managing tasks such as handling Letters of Credit and shipping documentation, including Bills of Lading, Quality documents, and Certificates of Insurance.
- Collaborated with cross-functional teams to streamline workflows, enhance communication, and enforce deadlines among team members involved in process.
- Supported or participated in projects aimed at system enhancement and process improvement within order management, with focus on improving accuracy and efficiency.
- Recognized and resolved non-standard problems within team, effectively managing team of 10 members ranging from Senior Analysts to Associates. Led troubleshooting activities within work unit and took charge in leading and participating in projects aimed at achieving permanent resolutions.
- Led SOX (Sarbanes-Oxley) control efforts for Export APAC and Domestic APAC, conducting regular reviews to ensure compliance with internal controls, standards, and regulations.
Customer Service Executive
SR Technics Malaysia
11.2017 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Collaborated with cross-functional teams to improve overall customer experience within company.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Customer Service Executive
Omya Malaysia Sdn Bhd
04.2014 - 10.2017
- Managing and assessing customer order requirements, and following up on the sales order review, planning, and allocation.
- Export to countries eg: Australia, New Zealand, India, Chittagong, Labuan, Colombo, Korea, and China.
- Understanding shipping documentation requirements for respective countries and ensuring accuracy and timely presentation to banks or customers for customs clearance and payment purposes.
- Support internal audit (ISO 9001:2008, OHSAS 18001:2007)
Senior Shipping Executive
Southern PC Steel Sdn Bhd
06.2010 - 03.2014
- Responsible for overseeing all domestic, export, and import operations, including managing forwarding agents, shipping lines, haulage, trucking, customs clearance, and transportation logistics.
- Oversaw customs clearance activities by liaising with brokers and agents, ensuring prompt release of goods without penalties or demurrage & detention charges. Ensure import permits are approved on time prior to importation.
- Conducted regular audits of shipping documents for compliance with regulatory requirements, mitigating potential risks and legal issues.
- Liaising with relevant government authorities such as MITI, MICCI, SIRIM, etc
- Sourcing most competitive freight rates to ensure cost-effective shipment arrangements
- Handled insurance claims for damaged cargoes efficiently.
- To coordinate with forwarding agent to resolve any shipment-related issues.
- ISO documentations preparation.
Education
BBA - Marketing
UNIVERSITY UTARA MALAYSIA
Kuala Kedah, Kedah, Malaysia 04.2001 -
Skills
Sarbanes-Oxley (SOX)
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Work Planning
Decision-Making
Relationship building and management
Effective Communication
Timeline
Operational Lead, O2C • Finance Operations
Elanco Malaysia Sdn. Bhd.
08.2020 - Current
Customer Service Executive
SR Technics Malaysia
11.2017 - 08.2020
Customer Service Executive
Omya Malaysia Sdn Bhd
04.2014 - 10.2017
Senior Shipping Executive
Southern PC Steel Sdn Bhd
06.2010 - 03.2014
BBA - Marketing
UNIVERSITY UTARA MALAYSIA
04.2001 -
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