TAMILVANI MANICKAM
MALAYSIA
Summary
Proven track record in enhancing customer satisfaction and loyalty, particularly at MELALEUCA SINGAPORE, by leveraging exceptional problem-solving and active listening skills. Excelled in fast-paced environments, consistently exceeding targets by adeptly handling complaints and negotiations. Proficient in Microsoft Outlook and critical thinking, contributing to a significant increase in repeat business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
MELALEUCA SINGAPORE
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Showroom Associate
MELALEUCA SOUTHEAST (M) SDN BHD
10.2017 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided exceptional after-sales support, addressing customer inquiries promptly to maintain high levels of satisfaction.
- Increased showroom sales by effectively demonstrating product features and benefits to clients.
Customer Service Representative
AIA INSURANCE SERVICES
10.2015 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Answered over 80 calls per shift to meet fast-paced call center demands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collections Agent
Standard Chartered Bank
12.2011 - 10.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Worked with customer to create debt repayment plan based on current financial condition.
Collection Customer Service Representative
HSBC Bank
01.2008 - 10.2011
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Identified trends in delinquent accounts through regular analysis of account data, allowing for targeted intervention strategies to increase recoveries.
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
Associate of Arts - Accounting And Business Management
SMK PUTERI AMPANG
KUALA LUMPUR12.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Microsoft Outlook
- Product Knowledge
- Paperwork Processing
- Order Processing
- Product Sales
- Product and service solutions
- Sales expertise
- Filing
- Microsoft PowerPoint
- Documentation
Languages
English
Advanced (C1)
Chinese (Mandarin)
Native or Bilingual
Malay
Native or Bilingual
Tamil
Full Professional
Timeline
Customer Service Representative
MELALEUCA SINGAPORE
06.2023 - Current
Showroom Associate
MELALEUCA SOUTHEAST (M) SDN BHD
10.2017 - 11.2018
Customer Service Representative
AIA INSURANCE SERVICES
10.2015 - 10.2017
Collections Agent
Standard Chartered Bank
12.2011 - 10.2015
Collection Customer Service Representative
HSBC Bank
01.2008 - 10.2011
Associate of Arts - Accounting And Business Management
SMK PUTERI AMPANG
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