TAMILSELVI BASKARAN
KUALA SELANGOR,MALAYSIA
Summary
Accomplished professional with expertise in emotional intelligence in leadership, resource allocation, and manual test case preparation. Demonstrates strong time-management, auditing expertise, and communication proficiency. Skilled in product validation techniques, knowledge of ISO standards, and proficient in Microsoft Office Suite and JavaScript. Adept at stress tolerance, leadership proficiency, data interpretation, quality inspection, SQL database management, decision making, and defect monitoring. Committed to leveraging skills for continuous improvement and organisational success.
Experienced Quality Assurance professional with focus on leading teams to ensure compliance and product excellence. Drive continuous improvement through meticulous analysis, problem-solving, and process enhancement. Known for fostering collaborative environments and delivering high-quality outcomes.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Quality assurance team lead
HARTALEGA SDN BHD
Kuala Selangor, Selangor
04.2022 - 12.2024
- Coordinated with other departments to ensure consistency in product delivery.
- Performed gap analysis and risk assessments to maintain quality conditions.
- Tracked defect patterns, contributing to enhanced product reliability.
- Enabled peer assessment opportunities to develop staff abilities and improve quality assurance.
- Set staff objectives to maintain quality standards across production and manufacturing activity.
- Mentored junior testers to establish high-performing quality assurance teams.
- Scheduled quality control staff to meet production requirements whilst remaining under budget.
- Streamlined reporting systems, enhancing transparency within the department.
- Monitored and updated stock levels and inventory databases.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Supervised routine inspections, ensuring adherence to established quality standards.
- Analysed data, identified areas for improvement in the QA process.
Production assistant
UNITED MS ELECTRICAL MFG.(M) SDN BHD
Rawang, Selangor
11.2019 - 01.2022
- Organised work schedules to meet demanding production goals.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
- Assembled products and components using variety of equipment, making proactive adjustments to settings to produce work within tight tolerances.
- Distributed individual assignments to team members and monitored progress against production timetables.
- Collaborated with team members to optimise workflow processes.
- Facilitated less downtime with proactive troubleshooting of equipment malfunctions.
- Operated various machinery to produce and store products.
- Identified materials on-site to avoid mixing up components.
- Maintained technical quality assurance to meet customer satisfaction objectives.
- Utilised control mechanisms and manual procedures to safely operate machines.
- Operated machinery, resulting in consistent productivity levels.
- Monitored gauges, dials and indicators to verify proper machine operation.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
- Organised workstation for maximum work performance and minimum errors.
- Handled raw materials carefully, reducing wastage significantly.
- Planned, scheduled and delegated daily tasks, consistently meeting demands on technical support teams.
- Maintained clean workstation to comply with safety guidelines and protocols.
- Improved product quality with meticulous inspection of items on the assembly line.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
ADMIN CLECK
UNITED MS ELECTRICAl MFG.(M).SDN BHD
Rawang, Selangor
11.2019 - 01.2022
- Managed issues and delays effectively and efficiently for swift resolution and continued project progress.
- Performed routine audits on tools and equipment to maintain optimal working conditions.
- Checked construction materials met safety, quality and compliance standards.
- Administered budgets, tracked expenses and documented changes for accurate cost controls.
- Scheduled staff and contractor shifts to meet construction project demands.
- Took dictation and transcribed words for staff to create records and correspondence.
- Increased productivity with well-organised record keeping systems.
Cashier
Pizza Hut
Rawang, Selangor
12.2018 - 10.2019
- Recommended products and services to customers based on requirements.
- Upsold products and services when processing transactions.
- Packaged customer items carefully, ensuing merchandise safety.
- Balanced till at end of day, maintaining accurate records.
- Helped meet business needs by working extra shifts.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped customers to pack away shopping for improved customer experience.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Delivered outstanding customer care with proactive sales and listening skills.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Checked notes carefully to spot counterfeit currency.
- Kept checkouts areas and general store clean and orderly.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Counted change correctly and issued customer receipts.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Completed opening and closing procedures each day.
- Redeemed stamps and vouchers against transactions.
Waiter
PIZZA HUT
RAWANG, MALAYSIA
12.2018 - 10.2019
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Verified completed orders and served guests at tables.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Explained dish components clearly to inform customers' decisions.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
A-Levels - SPM
SEKOLAH MENENGAH SULTAN SULAIMAN SHAH
BESTARI JAYA 01.2011 - 11.2015
A-Levels - TAILORING
VOCATIONAL TRAINING CENTER
Kuala Lumpur 01.2017 - 12.2017
A-Levels - COMPUTER
VETRIC COMPUTER CENTER
Kuala Selangor, Selangor 01.2016 - 06.2016
Skills
- Emotional intelligence in leadership
- Resource allocation
- Manual test case preparation
- Time-management
- Auditing expertise
- Communication proficiency
- Product validation techniques
- Knowledge of ISO standards
- Microsoft Office Suite
- JavaScript expertise
- Stress tolerance
- Leadership proficiency
- Data interpretation
- Quality inspection
- SQL database management
- Decision making
- Defect monitoring
Languages
English
Advanced
Malay
Native
Tamil
Native
Certification
DRIVING LICENCE
BASIC COMPUTER CERTIFICATE
Timeline
Quality assurance team lead
HARTALEGA SDN BHD
04.2022 - 12.2024
Production assistant
UNITED MS ELECTRICAL MFG.(M) SDN BHD
11.2019 - 01.2022
ADMIN CLECK
UNITED MS ELECTRICAl MFG.(M).SDN BHD
11.2019 - 01.2022
Cashier
Pizza Hut
12.2018 - 10.2019
Waiter
PIZZA HUT
12.2018 - 10.2019
A-Levels - TAILORING
VOCATIONAL TRAINING CENTER
01.2017 - 12.2017
A-Levels - COMPUTER
VETRIC COMPUTER CENTER
01.2016 - 06.2016
A-Levels - SPM
SEKOLAH MENENGAH SULTAN SULAIMAN SHAH
01.2011 - 11.2015
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