MARINA BINTI DASA
FRONT DESK ADMINISTRATIVE
Kuala Lumpur
Summary
Motivated and experienced administrative professional with 10 years of experience in fast-paced environments. Demonstrated expertise in managing office operations, delivering exceptional customer service, and optimizing administrative processes. Seeking a challenging role to leverage skills and expertise to contribute towards organizational goals.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Executive
Utilis Malaysia Sdn Bhd
06.2024 - 11.2024
- Managed office stationery inventory and pantry supplies.
- Coordinated office equipment maintenance and utility services.
- Processed invoices and contract services.
- Reviewed and compared transportation costs from different vendors.
- Ensured accurate and well-packaged outgoing shipments.
- Tracked shipments and ensured timely delivery.
Performed general administrative duties, including documentation, filing, and ad-hoc tasks.
Admin Executive cum Customer Service officer
Damansara Uptown Holdings Sdn Bhd
07.2022 - 05.2024
- Attended external/internal visitor registration at the office tower concierge.
- Responded to general inquiries in a professional manner.
- Handled office stationery inventory and supply.
- Provided reports on work orders and checked status with technicians and vendors.
- Maintained files on work orders, proposals, and department files.
- Built vendor files and checked accuracy on completed paperwork.
- Coordinated office equipment maintenance and utility services.
- Processed invoices and contract services.
- Performed general administrative duties, including tenant updates, documentation, filing, and ad-hoc tasks.
Area Facility Officer
CB Global Corporate Services Sdn Bhd
04.2018 - 06.2022
- Responded to client inquiries and concerns. Ensured timely and quality service delivery to clients.
- Followed up with clients to ensure customer satisfaction.
- Built and assigned work orders to technicians, subcontractors, and vendors.
- Communicated with technicians to assist management in resolving problems.
- Provided reports on work orders and checked status with technicians and vendors.
- Maintained files on work orders, proposals, and department files. Built vendor files and checked accuracy on completed paperwork.
- Trained vendors on work order and billing procedures.
Processed invoices and ensured accurate cost center coding. - Assisted with facility inspections. Used PC and PDA for work order system, email, ESS, and training. Assisted with process and procedure training.
Admin Operation
Appraisal Property Management Sdn Bhd
10.2016 - 03.2018
- Assisted and handled incoming calls, faxes, and email work order requests.
- Provided administrative support, including typing, filing, and data entry.
- Maintained supplies inventory stock.
- Placed and expedited orders for supplies.
- Responded to client inquiries and concerns.
- Ensured timely and quality service delivery to clients.
- Followed up with clients to ensure customer satisfaction.
- Maintained data accuracy in the call logging tool.
Admin Assistant
TSH Resources Bhd
09.2011 - 09.2016
- Provided general office support to the department and general fund staff.
- Provided backup support to the operations department, including reception.
- Worked closely with vendors to ensure company pricing.
- Processed purchase requisitions and purchase orders.
- Planned and scheduled meetings and appointments.
Junior Secretary/Receptionist
Messrs. Tay & Partners
08.2002 - 08.2011
- Assisted senior advocates with personal matters, including calendar management, scheduling, and travel coordination.
- Answered and filtered incoming calls.
- Organized and managed confidential documents and records.
- Prepared letters, emails, and performed data entry.
Contract and Part-time Receptionist/Clerk of Works
.
04.1999 - 07.2002
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Telephone Operator/Receptionist
Isetan of Japan (M) Sdn Bhd
04.1996 - 07.1998
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
Education
Executive Diploma - Facility Management
UTM - University Technology Malaysia
Jalan Semarak, Kuala Lumpur 02.2019 - 11.2023
Skills
- Administrative Skills: Office Management, Correspondence, Documentation, Filing, Inventory Management, Vendor Management, Event Planning, Travel Coordination
- Customer Service Skills: Client Communication, Inquiry Handling, Complaint Resolution, Customer Satisfaction
- Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint),
Personal Information
- Age: 48
- Expected Salary: RM 3,300
- Marital Status: Married
Timeline
Administrative Executive
Utilis Malaysia Sdn Bhd
06.2024 - 11.2024
Admin Executive cum Customer Service officer
Damansara Uptown Holdings Sdn Bhd
07.2022 - 05.2024
Executive Diploma - Facility Management
UTM - University Technology Malaysia
02.2019 - 11.2023
Area Facility Officer
CB Global Corporate Services Sdn Bhd
04.2018 - 06.2022
Admin Operation
Appraisal Property Management Sdn Bhd
10.2016 - 03.2018
Admin Assistant
TSH Resources Bhd
09.2011 - 09.2016
Junior Secretary/Receptionist
Messrs. Tay & Partners
08.2002 - 08.2011
Contract and Part-time Receptionist/Clerk of Works
.
04.1999 - 07.2002
Telephone Operator/Receptionist
Isetan of Japan (M) Sdn Bhd
04.1996 - 07.1998
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