Tam Jian Yoong

• Review the client advertisement website and make proper decision based on the trained policies given.
• Helped organized workflows operation alongside with Team Leads and superiors
• In responsible to raise email to the Point of Contact (POC) if there is any discrepancies or disagreements regarding to the policy or certifications to ensure seamless operations and promote a clearer understanding.
• Assisted Quality Assurance (QA) with problem solving and escalation reviews to maintain consistency and accuracy.
• Delivered certification trainings to new team members, covering various categories such as social casino games, cryptocurrency, Forex, online gambling, online pharmaceuticals, online dating, and copyright compliance.
• Provide policy, cases trainings and facilitated shadowing sessions for new joiners, ensuring they understood case resolution procedures and provided thorough Q&A support.
• Assisted in updating and maintaining the In-Syn deck weekly, ensuring all team members were informed of policy changes and certification case updates etc..
• Collaborated directly with clients to explain job roles, tools, and workflows used for ad review, ensuring transparency and understanding.
• Provided actionable feedback to clients on tool usability, highlighting challenges and offering suggestions for process improvement.
• Supported the QA team in reviewing and validating certification case samples, ensuring all cases met high-quality standards and policy compliance.

Referrer:

016-4937195 Ling Yee Hung (Team Leader)

016-2005533 Chin Wai Heng (Quality Analysis)

• Provided expert advice and consultation on speaker systems to ensure optimal customer satisfaction and product fit.
• Managed inventory and ensured product availability by coordinating with suppliers and handling stock replenishment.
• Negotiated pricing and terms with customers, maximizing profit margins while maintaining strong customer relationships.
• Stayed updated on industry trends and competitor products to offer the most up-to-date solutions to clients.
• Collaborated with the marketing team to develop promotional strategies that increased product awareness and visibility.

Referrer:

012-689 0929 Viewnet Computer System

• Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
• Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
• Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
• Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
• Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
• Kept work environments, equipment and trays clean and sanitized for guests.

Referrer:

017-4696998 Yap Hong Ying (F&B Manager)