Takudzwa Peter Kasinamunda
Quality Analayst
Kuala Lumpur,14
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of post-secondary education
2
2
Languages
Work History
Quality Analyst (Content Moderation)
Concentrix Malaysia
- Weekly make reports and prepare slides for presentation - WBR,MBR,QBR,YBR
- Weekly Calibration with related QA team and Operation team
- Perform daily audit to agents performance, work and coaching
- Provide analysis of errors and feedback to respective team
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements
- Work closely & hand in hand with other departments to respond immediately to relevant quality related needs
- Guiding new joiners in order to achieve ramp up target
- Conduct quality meetings with the team to analyse errors
- Helping to manager in excel testing for on selecting new QAs to the campaign.
Content Moderator
Concentrix Malaysia
- Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Audit of content received and sharing for Social Media Upload
- The work requires the organised practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction
- The work may involve repetitive exposure to content that may be described as egregious or 'sensitive' in nature
- The content may involve images, messages and video of violence, nudity and abuse.
Digital Banking Officer
Metbank Ltd
- Participant on the CNX mentor program whereby I assist the new Admin in OJT (On the Job Training) settle in and be their guide on workflow procedures, such as maintaining good quality, utilisation and following the correct protocol
- Work on the whole spectrum of product design deliverable, including artificial concept, wire framing, mockup and rapid prototyping for various interfaces, including websites, mobile devices and apps
- Improve product design iteratively by identifying and fixing issues from business, user, visual, and technical perspectives
- Organize user research, user testing, project evaluation and propose solutions to optimize customer experience
- Able to communicate concepts and work collaboratively with project team in order to develop the most efficient design schema.
Finance and Social Media Officer
AIL Malaga Spain
- Preparing business projections for the business quarter based on the different trend variables
- Prepare Budget projections for the academy for the business quarter
- Prepare budget allocations for the different expenses for the school, including school groups and individual students
- Maintaining and developing the social media accounts of the company
- In particular: Facebook, Twitter, LinkedIn and G+
- Implementing a series of new marketing and business development initiatives
- Applying Search Engine Optimization techniques to improve the position of the school's websites listed in search engines
- Designing the school's websites, developing new Spanish programmer, blogging
- Developing new content for the websites, course dates, naming of image.
Cyber volunteers (UNHCR sponsored internship)
- 05.2017
- Assisting the refugees process their refugee status claim
- Assist by making the refugee get proper accommodation and food stuff.
Moroccan Centre for Arabic Studies (United Nations Internship Program)
04.2016 - 06.2016
- Teaching English at primary level at a UN funded school
- Assisting senior teachers by preparing study materials and whenever my assistance was required.
Education
LOGISTICS AND SUPPLY -
UNICAF UNIVERSITY
NA 11.2022 - 04.2023
GLOBAL DIPLOMACY - undefined
UNIVERSITY OF LONDON
BA ECONOMICS -
HELP UNIVERSITY
Kuala Lumpur, 14 08.2015 - 04.2018
DIPLOMA IN BUSINESS -
HELP UNIVERSITY
Kuala Lumpur, 14 10.2011 - 04.2014
Master of Arts - Business Information Systems
UNICAF
Zambia 04.2001 -
Skills
Correction Action Planning
Continuous Improvement
Quality Processes
Training Material Development
Data Validation
Training Implementation
Data Analysis
Defect Tracking
Quality Improvement
Accomplishments
- Concentrix Best Admin - April 2022
- Concentrix Best Parameter Admin - May and June 2022
- Concentrix Best Parameter Admin - February and March 2023
- Ampang Trophy Winner X2 [2010 - 2011] [2009-2010]
- JISKL Tournament winner [2011]
Forenames
Takudzwa Peter
Personal Information
- Date of Birth: 04/08/94
- Nationality: Zimbabwean
- Marital Status: Single
References
- Takura Mapfumo, Group Head ICT, Metbank LTD, +263719982845
- Rafael Jiminez, Managing Director, AIL Malaga, hola@ailmalaga.com
Timeline
LOGISTICS AND SUPPLY -
UNICAF UNIVERSITY
11.2022 - 04.2023
Moroccan Centre for Arabic Studies (United Nations Internship Program)
04.2016 - 06.2016
BA ECONOMICS -
HELP UNIVERSITY
08.2015 - 04.2018
DIPLOMA IN BUSINESS -
HELP UNIVERSITY
10.2011 - 04.2014
Master of Arts - Business Information Systems
UNICAF
04.2001 -
Quality Analyst (Content Moderation)
Concentrix Malaysia
Content Moderator
Concentrix Malaysia
Digital Banking Officer
Metbank Ltd
Finance and Social Media Officer
AIL Malaga Spain
Cyber volunteers (UNHCR sponsored internship)
- 05.2017
GLOBAL DIPLOMACY - undefined
UNIVERSITY OF LONDON