Tajveer Singh (Teejay)
Desktop Field Support Supervisor
Batu Caves,10
Summary
A person with a good personality and eager to learn new things. Currently in Team Lead position with 9 years’ experience in the IT Industry. Looking forward to the new opportunity to further enhance in-dept knowledge of related FSI industry and ready to give contribution to the company.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Desktop Field Support Supervisor
Majorel Malaysia
10.2022 - Current
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Frequently inspected production area to verify proper equipment operation.
Team Lead Desktop Support Engineer
AXA AFFIN General Insurance
01.2015 - 10.2022
- IT hardware, desktop support and infrastructure ground support in AXA IT department
- Handling and solving IT issues through ticketing system (Service Now)
- Experienced Deployment programs carried out by AXA IT team using deployment tools (Manage Engine)
- Preventive and risk assessment pre deployment stage (manual preparation in providing and scheduling users list)
- Exposed to AS400 systems (IBM) which is FSI backbone systems for FSI industry
- Planning and coordinating daily BAU Desktop Team task and schedules with reporting towards SDM and AXA IT manager
- Managing and planning deployment activities based on manual scheduling and reporting to IT HOD on progress with tracking
- Managing, setup and solving all computer and laptop related problems occurred either software or hardware at HQ and VIP’s (EXCO and C level)
- Perform daily Ticketing escalation checking and supporting team queries (desktop support team and service desk team)
- Managing all IT related items for new joiners and tech refresh items
- Ensuring Team knowledge is updated periodically, after new IT systems deployment such as (Auth 0/ Single Sign On system), ERP Systems (Sales Force Management) and other new applications deployment
- Managing and monitoring team performance and escalations on daily and monthly basis to ensure team KPI is achieved
- Managing escalations with internal AXA IT team members and other business units or regional support group
- Provide and manage teams Remote support via various Remote applications such as AnyDesk, Team Viewer, Ms Teams and Manage Engine modules
- Analyze and crunching raw data drawn from various systems and produce reporting presentations with SDM in monthly SLA meetings and reporting.
Desktop Support Engineer
AXA General Insurance
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
- Trained departmental staff in the use of company systems and applications, providing ongoing IT support
- Performing hand on PC and laptop imaging for new and existing new systems (OS and non-standard applications)
- Updated management on a regular basis through reports and presentations and via email
- On Job repairing IT hardware and recyclable items (i.e
- Keyboard, Mouse, USB items and etc.)
- Manage users on phone and emails on IT issues with good interpersonal skills and communication
- Imaging (HIREN and various other imaging software) and file transferring process while deploying laptops and PC.
Technical Support Engineer
NurCom
01.2012 - 01.2015
- Installation and maintained computer operating systems hardware and software packages
- Provided technical assistance and resources on regular basis
- Verified fresh hardware and software for compatibility with company systems
- Upheld technology procedures in coordination with information technology teams
- Installing and configuring peripherals, components and drivers
- Computer assembling, maintenance, formatting and troubleshooting
- Configuring and troubleshooting desktops, laptops.
Education
Diploma in IT and computers - undefined
CQ-Tec Breyer College
Kuala Lumpur, Kuala LumpurSijil Kemahiran Malaysia (Level 3), Electrical and technical certification - undefined
CQ-Tec Breyer College
Sijil Pelajaran Malaysia - undefined
Sek. Men. Taman Selayang Selangor
Skills
Service Now Ticketing Tool
undefinedExpertises
- Detail oriented
- Customer service skills
- Intercultural competence
- Adaptability
- Team work
- Analysis Ability
- Decision Making
- Motivational Support
Pro Skills
- IT Infra structure (Deployment)
- Microsoft Office & Windows OS systems
- Networking
- AS400, EDMS and CPN
- Documentation & Reporting
- Planning and organizing
Leaderships
Team Lead AXA IT (Internal Community Kuala Lumpur 2015-2017)
References
- Kunaseelan moorthy, +60126551524, kunaseelan.moorthy@axa.com.my
- Adilla abbas, +60 18-917 6610, adilla.abas@axa.com.my
- GL Cubelo, +63 917 138 8427, gabriel.cubelo@majorel.com
Timeline
Desktop Field Support Supervisor
Majorel Malaysia
10.2022 - Current
Team Lead Desktop Support Engineer
AXA AFFIN General Insurance
01.2015 - 10.2022
Technical Support Engineer
NurCom
01.2012 - 01.2015
Desktop Support Engineer
AXA General Insurance
Diploma in IT and computers - undefined
CQ-Tec Breyer College
Sijil Kemahiran Malaysia (Level 3), Electrical and technical certification - undefined
CQ-Tec Breyer College
Sijil Pelajaran Malaysia - undefined
Sek. Men. Taman Selayang Selangor
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