TAISER AHMED
Selangor
Summary
Dedicated and service driven hospitality management student with practical experience in customer service and volunteer based guest support. Adept in handling client interactions, managing tasks in high pressure environments, and working collaboratively in fast paced teams. Strong understanding of hospitality principles including food & beverage operations, customer satisfaction, and service etiquette. Seeking to contribute positively in restaurants, cafes, or guest service roles in Singapore while continuing to grow professionally in the hospitality field.
Work History
Hospitality Volunteer
MAHSA University
02.2024 - 05.2024
- Assisted during campus open days, university events, and student engagement programs.
- Welcomed guests and visitors, guided them across event venues, and ensured smooth flow of hospitality-related activities.
- Coordinated with other volunteers and university staff to maintain high standards of service delivery.
- Developed confidence in public interaction, event coordination, and hospitality etiquette.
Customer Service & Relationship Coordinator
American Consultancy Center
07.2023 - 01.2024
- Delivered professional support to clients seeking international education services.
- Managed incoming queries, bookings, and follow-ups with attention to detail and efficiency.
- Strengthened skills in guest communication, service problem-solving, and administrative coordination.
- Resigned due to relocation for higher education in hospitality.
Education
Bachelor of Arts - English and Humanities
01.2024
- Completed 3 semesters before switching to hospitality for better global career alignment.
- GPA: 2.24
Bachelor of Hospitality Management -
07.2025
- Modules: Food & Beverage Operations, Guest Relations, Hotel & Restaurant Management
- GPA: 3.68
Skills
- Customer needs analysis
- Relationship building
- Public speaking
- Guest handling
- Product storytelling
- Call center experience
- Microsoft office
Additional Information
Ready for Relocation to Singapore, Strong Work Ethic and Professional Attitude, Fast Learner & Excellent Team Player
Languages
Bengali
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Personal Information
Nationality: Bangladeshi
Willing to Relocate to Singapore
Hobbies and Interests
- Traveling and Exploring
- Reading Books
- Photography
Timeline
Hospitality Volunteer - MAHSA University
02.2024 - 05.2024
Customer Service & Relationship Coordinator - American Consultancy Center
07.2023 - 01.2024
MAHSA University - Bachelor of Hospitality Management,
BRAC University - Bachelor of Arts, English and Humanities
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