SzeTheng Lee
Project Manager
Kuala Lumpur,14
Summary
Motivated and eager to complete industrial training in a related field, driven to expand knowledge and gain valuable experience. Strong work ethic and adaptability to new environments, enthusiastic, hardworking, and open to new challenges. Excellent communication skills and a collaborative mindset, thriving as a team player.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Project Manager
Debrand Display Sdn Bhd
Kuala Lumpur, Kuala Lumpur
10.2022 - Current
- Utilized strong interpersonal skills to build and maintain positive relationships with clients, vendors, and stakeholders.
- Collaborated closely with creative teams to develop visually appealing presentations and promotional materials for events.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales & Service Executive
Coway Malaysia Sdn Bhd
Alor Star, Kedah
12.2019 - 06.2022
- Maintained up-to-date knowledge of products and services offered.
- Improved overall team performance through consistent coaching, mentoring, and sharing of best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Sales & Operation Executive
Excel Dive & Tour (Borneo)Sdn Bhd
Kota Kinabalu, Sabah
09.2017 - 06.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Resolved client issues quickly, ensuring their satisfaction with the services and solutions provided.
Branch Manager
Komugi Bread Shop
Kuala Lumpur, Kuala Lumpur
01.2015 - 06.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Maintained friendly and professional customer interactions.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Asst. Manager
Hui Lau Shan
Kuala Lumpur, Kuala Lumpur
03.2012 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Diploma of Hospitality Management - Hospitality Management
TAFE Institute of Sydney
Sydney 01.2008 - 12.2009
High School Diploma -
Shen Jai High School
Ipoh 01.2003 - 12.2007
Skills
Skills and languages
I can speak Mandarin and Cantonese fluently, and I have no issues communicating in English and Bahasa Malaysia. I am also able to understand Hokkien.
I am comfortable using Microsoft Word, Excel, and PowerPoint. I am eager to learn new skills and knowledge. I am a quick learner and easily adapt to new environments and things.
Personal Information
- Age: 36
- Ethnicity: Chinese
- Citizenship: Malaysian
- Date of Birth: 09/26/88
- Gender: Female
- Marital Status: Single
References
Available on request.
Timeline
Project Manager
Debrand Display Sdn Bhd
10.2022 - Current
Sales & Service Executive
Coway Malaysia Sdn Bhd
12.2019 - 06.2022
Sales & Operation Executive
Excel Dive & Tour (Borneo)Sdn Bhd
09.2017 - 06.2019
Branch Manager
Komugi Bread Shop
01.2015 - 06.2017
Asst. Manager
Hui Lau Shan
03.2012 - 01.2015
Diploma of Hospitality Management - Hospitality Management
TAFE Institute of Sydney
01.2008 - 12.2009
High School Diploma -
Shen Jai High School
01.2003 - 12.2007
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