SzeTheng Lee
Project Manager
Kuala Lumpur,14
Summary
Motivated and eager to complete industrial training in a related field, driven to expand knowledge and gain valuable experience. Strong work ethic and adaptability to new environments, enthusiastic, hardworking, and open to new challenges. Excellent communication skills and a collaborative mindset, thriving as a team player.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Project Manager
Debrand Display Sdn Bhd
Kuala Lumpur, Kuala Lumpur
10.2022 - Current
- Utilized strong interpersonal skills to build and maintain positive relationships with clients, vendors, and stakeholders.
- Collaborated closely with creative teams to develop visually appealing presentations and promotional materials for events.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales & Service Executive
Coway Malaysia Sdn Bhd
Alor Star, Kedah
12.2019 - 06.2022
- Maintained up-to-date knowledge of products and services offered.
- Improved overall team performance through consistent coaching, mentoring, and sharing of best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Sales & Operation Executive
Excel Dive & Tour (Borneo)Sdn Bhd
Kota Kinabalu, Sabah
09.2017 - 06.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Resolved client issues quickly, ensuring their satisfaction with the services and solutions provided.
Branch Manager
Komugi Bread Shop
Kuala Lumpur, Kuala Lumpur
01.2015 - 06.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Maintained friendly and professional customer interactions.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Asst. Manager
Hui Lau Shan
Kuala Lumpur, Kuala Lumpur
03.2012 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Diploma of Hospitality Management - Hospitality Management
TAFE Institute of Sydney
Sydney 01.2008 - 12.2009
High School Diploma -
Shen Jai High School
Ipoh 01.2003 - 12.2007
Skills
Relationship building and management
Trade show management
Multitasking
Sales management
Budgeting and forecasting
Project planning and development
Time tracking
Excellent work ethic
Relationship building and management
Skills and languages
I can speak Mandarin and Cantonese fluently, and I have no issues communicating in English and Bahasa Malaysia. I am also able to understand Hokkien.
I am comfortable using Microsoft Word, Excel, and PowerPoint. I am eager to learn new skills and knowledge. I am a quick learner and easily adapt to new environments and things.
Personal Information
- Age: 36
- Ethnicity: Chinese
- Citizenship: Malaysian
- Date of Birth: 09/26/88
- Gender: Female
- Marital Status: Single
References
Available on request.
Timeline
Project Manager
Debrand Display Sdn Bhd
10.2022 - Current
Sales & Service Executive
Coway Malaysia Sdn Bhd
12.2019 - 06.2022
Sales & Operation Executive
Excel Dive & Tour (Borneo)Sdn Bhd
09.2017 - 06.2019
Branch Manager
Komugi Bread Shop
01.2015 - 06.2017
Asst. Manager
Hui Lau Shan
03.2012 - 01.2015
Diploma of Hospitality Management - Hospitality Management
TAFE Institute of Sydney
01.2008 - 12.2009
High School Diploma -
Shen Jai High School
01.2003 - 12.2007