Sze Hui (Elva) Tan
Key Account Manager
Kuala Lumpur
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Key Account Manager
Janio Technologies Sdn Bhd
07.2021 - Current
- Overseeing and managing 20 accounts with a country revenue contribution of 47%.
- Initiate Malaysia – Thailand trucking service with a revenue contribution of USD 20,000.
- Working closely with internal teams to support clients’ issues and manage to reduce client retention rate to 5%.
eCommerce Manager
Stox Trading Sdn Bhd
03.2021 - 06.2021
- Oversee and manage business from sourcing to after sales service.
Seller Experience Transformation Teammate
eBay Services Sdn Bhd
04.2020 - 02.2021
- Setup pilot team and custom made the training template for SEA sellers.
- To ensure VIP sellers are meeting >90% of policy compliance performance.
Key Account Manager
eBay Services Sdn Bhd
10.2018 - 03.2020
- Managed high-value sellers between USD 100,000 to 1 million per annum across SEA region
- Provided business strategy to increase seller’s revenue by at least 20%.
- Analyzed key competitors to respond to competitive threats.
- Conducted economic and demographic research and analysis to produce critical reports.
Online Sales Specialist
ONI Global Sdn Bhd
09.2016 - 09.2018
- Increased eCommerce revenue from 5 figure to 6 figures within 3 months
- Responsible for website migration and revamp within 6 months.
CRM Executive
TRN Marketing Sdn Bhd
07.2014 - 01.2016
- Implement digital marketing and eCommerce strategy to increase revenue by 50% within 1 year
- Provided product training to internal & external parties by monthly.
Retail nutritionist
Marie France Bodyline Sdn Bhd
03.2012 - 07.2013
- Assisted branch manager in client retention with proven weight loss result in 6 months.
Education
Bachelor of Science - Food Science & Nutrition
National University of Malaysia
05.2007 - 05.2011
Skills
Key account management
Certification
Lean Six Sigma Foundation
Timeline
Lean Six Sigma Foundation
04-2022
Key Account Manager
Janio Technologies Sdn Bhd
07.2021 - Current
eCommerce Manager
Stox Trading Sdn Bhd
03.2021 - 06.2021
Seller Experience Transformation Teammate
eBay Services Sdn Bhd
04.2020 - 02.2021
Key Account Manager
eBay Services Sdn Bhd
10.2018 - 03.2020
Online Sales Specialist
ONI Global Sdn Bhd
09.2016 - 09.2018
CRM Executive
TRN Marketing Sdn Bhd
07.2014 - 01.2016
Retail nutritionist
Marie France Bodyline Sdn Bhd
03.2012 - 07.2013
Bachelor of Science - Food Science & Nutrition
National University of Malaysia
05.2007 - 05.2011
Similar Profiles
Abdul Raof Bin SharifAbdul Raof Bin Sharif
Project Manager at El Power Technologies Sdn BhdProject Manager at El Power Technologies Sdn Bhd
Ong Chiew Hui Ong Chiew Hui null
Quality Assurance (QA) Engineer - Internship at Infineon Technologies Sdn. Bhd.Quality Assurance (QA) Engineer - Internship at Infineon Technologies Sdn. Bhd.
Vineethraj VelaydamVineethraj Velaydam
Logistics Assistant at MCE Technologies Sdn. Bhd.Logistics Assistant at MCE Technologies Sdn. Bhd.