SYVEL PLANCA MANLUPIG
GENTING HIGHLANDS
Summary
Results-driven individual with 9 years of experience in F&B as a Chief Cashier & Assistant Manager in casual dining concepts. I am committed in providing an incredible guest experience to all diners so they will continue patronize the establishment. I am talented in working with a team of employees from diverse backgrounds and using creative methods to keep everyone motivated and working towards a common goal.
Overview
16
16
years of professional experience
Work History
Assistant Manager
SouledOut Genting Highlands Restaurant
11.2023 - Current
- Supervise and ensure smooth operation.
- Provided administrative support to HR department, including filing staff records & company documents and safeguard them from the loss.
- Maintained strict confidentiality regarding employee and company data.
- Manage and overseeing cashier ensuring that the sales report done accurately and on timely manner.
- Provided support to employees during busy periods by stepping into various roles when needed.
- Assisted in creating schedules for staff to ensure adequate coverage during peak hours.
- Helping Bar department (making drinks) when needed.
Head Cashier / Waitress
SouledOut Ampang Restaurant
01.2017 - 11.2023
- Monitored and balanced cash drawers before and after each shifts.
- Act as a first person to communicate with management in any system error.
- Update the petty cash fund record (same as the petty cash replenishment form) to record expenses.
- Keeps and maintain a complete file
- Answered phone calls professionally, took reservations, or addressed customer inquiries.
- Assisted in bussing tables to maintain clean dining environment.
- Supported coworkers during busy periods by stepping into various roles as needed.
- Certificate: Food Handling (March 2018)
Household Worker
Zontar Manpower Agency
04.2015 - 04.2016
- Demonstrated initiative to complete household tasks with minimal supervision.
- Manage time effectively to complete the household chores.
- Certificate: NC II certificate, Household Worker (February 2015)
Sales Clerk
Robinsons Department Store
06.2013 - 08.2014
- Described product to customers to accurately explain details and care of merchandise.
- Maintained well-stocked displays by checking merchandise multiple times per day and coordinating timely replenishment.
- Recommend merchandise to suit customer budget and preferences.
- Checked returned product condition before processing refunds.
- Kept store shelves, racks and bin presentable with resets.
- Secured consistent customers sales with knowledgeable, friendly support.
- Met sales quota by utilizing upselling opportunities.
- Award: Certificate of Participation on Mr & Ms RDS Centrio Compitition (March 2014)
Sales Clerk
SM Department Store
11.2012 - 04.2013
- 6 months of contractual work experience as a sales clerk
- Maintained strong relationship with existing customers to ensure repeat business.
- Greeted customers and ask questions to assist needs.
- Recommend merchandise to suit customer budget and preferences.
- Remove dust and dirt from items, regularly cleaning store.
- Maintain well-stocked displays by checking merchandise multiple times per day and coordinating timely replenishment.
- Award: Perfect Attendance (April 2013)
Station Secretary
Bea’s Supreme Aqua Water Refilling Station
04.2010 - 09.2012
- Prepare sales documents and submits copies thereof to head office.
- Keeps safe stock in the branch, records inventory movement and issue corresponding receiving reports, Sales Invoice, Delivery Receipts, Cash Invoice.
- Maintain supplies inventory by checking stock to determine inventory level.
- Records daily transaction on proper form as required.
- Keeps and maintains a complete file of branch records and must safeguard the from the loss.
Education
National Certificate NCII - Household Services
Technical Education and Skills Development Authority
02.2015
High School - undefined
Calaanan National High School
Cagayan de Oro City, Philippines01.2005
Skills
Time management
Team Leadership
Multitasking and Organization
Experienced with digital learning tools
Collaborative team working
Adaptable with a commitment to continuous learning
Task delegation
References
Available upon request.
Timeline
Assistant Manager
SouledOut Genting Highlands Restaurant
11.2023 - Current
Head Cashier / Waitress
SouledOut Ampang Restaurant
01.2017 - 11.2023
Household Worker
Zontar Manpower Agency
04.2015 - 04.2016
Sales Clerk
Robinsons Department Store
06.2013 - 08.2014
Sales Clerk
SM Department Store
11.2012 - 04.2013
Station Secretary
Bea’s Supreme Aqua Water Refilling Station
04.2010 - 09.2012
High School - undefined
Calaanan National High School
National Certificate NCII - Household Services
Technical Education and Skills Development Authority