Sylvia Heng

• Experience in new company setup
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Answered phone calls and email inquiries and direct to the right person/team for further assistance.
• Organized and coordinated conferences and monthly meetings.
• Facilitated training and onboarding for incoming office staff.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Prepare documents, reports, presentations, invoices, PO and create new vendors account.
• Created and managed office systems to efficiently deal with documentation.
• Filed paperwork and organized computer-based information.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and outstation members (key-person for flight and hotel bookings)
• Promoted team productivity by keeping supplies organized and well-stocked.
• Organize yearly wide team CSR and team building activity based on budget allocation.
• Organize yearly CNY Business Partners Dinner based on budget allocation.
• Organize monthly birthday party/celebration (WIM).
• Preparing and submit GM's claims via concur system.
• Using Canva to design invitation/announcement and activity agenda.
• Working with some NGO'S for CSR activity, giving idea to management to provide platform for them to spread more awareness.
• Work closely with legal team in submitting signed agreement to LHDN for stamping.
• Work closely with HR team for staffs benefits ie: insurance/new hiring/HRDF fund.
• Any ad-hoc tasks assigned from time to time.

(Best APAC employee for year 2016)

(Successfully conquer MT.KK during team building 2022)

• Additional responsible assigned from 2021 - 2024 in supporting Open Channel.
• Visiting and product training with dealers and sales team.
• Travelling Bi-Weekly to Northern and Southern for top sales dealers.
• Build good relationships with dealers and sales team.
• Assisting to solve product issue if relate to our party.

(Promoting to Office Manager in Jan 2025)

• Assisting GM (French GM) in new office setup for Malaysia
• Submitting GM's claims via concur.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Prepare samples for dealers and dentists for clinicals presentation/exhibitions.
• Arrange in-house training for invited dentists and dealers.
• Exhibitions booth set-up.
• Using InDesign to prepare quarterly promotion flyers for Malaysia & Australia
• Any ad-hoc tasks assigned.

(Successfully working with China team in dual language catalogue printing Chinese & English)

• Maintained protocol throughout routine work days and special events.
• Scheduled daily delivery and prepare invoice for driver.
• Prepare PO when receiving of quotation/sales enquiry.
• Prepare Sample lists for store team to pack for presentation.
• Communication and close sales for walk-in customers.
• Prepare monthly salary, KWSP, SOCSO and allowance for staffs after obtain approval.
• Double account entries up to reconciliation.
• Maintain physical filling for all documents.
• Any ad-hoc tasks assigned by management.

• Handling all enquiries and orders from Singapore and China.
• Preparing orders to production and store for delivery.
• Communicate with designers on artwork for customer's approval before production.
• Communicate and booking with shipping company (ie:KTM)
• Maintain physical filling (orders, invoice and packing list)
• Any ad-hoc tasks assigned by management.

• Developed and implemented targeted digital strategy to improve sales
• Cold-Calling after market survey to reached out to right person and introduce company products.
• Prepare quotation for all enquiries.
• Meeting customers with samples present that meet their event and budget.
• Communicate with designers to delivered right message based on customer requirement.
• Work closely with store team and production team to make sure orders well pack and deliver on time to customers.
• Successfully closed half million (20ft container) in 1 order with customization product for 1 of the developer company

Transferred from Export Department (Zatfee) to local sales team.