Yoga
Sylvia Chong
Banker - Sales - Insurance Agent
Shah Alam,10
Summary
Although i've been in the financial line for some time and it has provided me a comfortable life, i have always seen myself as a creative and a people person, being the daughter of an artist to begin with. It has provided me the chance to explore different parts of the world, ie Tibet, India, China, Spain, Italy, Dubai and many more. Being able to experience different types of cultures is what makes a person grow as well as appreciate where you come from.
As for my personal interests, I love yoga, fashion, skincare and makeup, everything that drives a woman that i am always on the lookout for the next best thing.
As of now, i am currently looking for a job opportunity in London as i have plans to relocate. I am available for an interview in the UK anytime.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Freelance Personal Loan Banker
Freelance
04.2018 - 04.2024
- Conducted detailed market research to identify new opportunities for growth within the banking sector.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Implemented effective cost-saving measures, reducing operational expenses without compromising service quality.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Insurance Agent
Allianz Malaysia
01.2022 - 02.2023
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Boutique Owner
Bunka Hub Sdn Bhd
09.2015 - 04.2017
- Assisted customers in selecting appropriate outfits for various occasions by offering professional fashion advice based on their needs and preferences.
- Collaborated with in-house designers and overseas suppliers to curate a unique selection of merchandise that catered to target clientele''s preferences.
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Created an appealing store atmosphere through strategic layout design, ambient music selections, and enticing window displays.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Organized special events to attract new customers including trunk shows, designer meet-and-greets, and seasonal launch parties.
Mortgage Loan Officer
Hong Leong Bank Berhad
07.2012 - 03.2014
- Optimized sales strategies by analyzing team performance metrics and implementing data-driven improvements.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Conducted thorough market research to identify new business opportunities within target demographics.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Marketing Executive
95% Advertising Academy
11.2011 - 04.2012
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Collaborated with developers, advertisers and production managers to market products and services.
Mortgage Loan Officer
Malayan Banking Berhad
04.2010 - 08.2011
- Conducted thorough market research to identify new business opportunities within target demographics.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Mortgage Loan Officer
UOB Bank
03.2008 - 11.2008
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Brand Ambassador
LG Mobile
02.2008 - 05.2008
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Streamlined event logistics by coordinating transportation of materials, scheduling staff shifts, and overseeing set-up/tear-down processes.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
Education
Bachelor of Arts - Mass Communication (Public Relations)
Tunku Abdul Rahman University
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Customer Service
Cross-Selling and Partner Referrals
Products and Services Knowledge
Client Relationship Building
Social Media Engagement
Event Planning
Survey Management
Attention to Detail
Problem-Solving
Interests
Fashion
Makeup
Skincare
Aerial Yoga
love watching movies and series
Growing up, i have always enjoyed watching TV with my dad. I suppose that's where i grew to love it, i can almost say that TV is my best friend. I don't mind staying in just to catch up on my series and totally immerse myself in the storyline, my favorite genre is all? That's also my downfall as i do sometimes become anti social that i neglect my social obligations. When i have found a particular storyline that i like, i would watch it over a few more times, of course over a period of time. My favorite series include Itaewon Class (Korean), Bridgerton (English) and Squid Games (Korean) just to name a few. They have become an outlet of mine to leave the world behind and dive in to the impossible. :)
Timeline
Insurance Agent
Allianz Malaysia
01.2022 - 02.2023
Freelance Personal Loan Banker
Freelance
04.2018 - 04.2024
Boutique Owner
Bunka Hub Sdn Bhd
09.2015 - 04.2017
Mortgage Loan Officer
Hong Leong Bank Berhad
07.2012 - 03.2014
Marketing Executive
95% Advertising Academy
11.2011 - 04.2012
Mortgage Loan Officer
Malayan Banking Berhad
04.2010 - 08.2011
Mortgage Loan Officer
UOB Bank
03.2008 - 11.2008
Brand Ambassador
LG Mobile
02.2008 - 05.2008
Bachelor of Arts - Mass Communication (Public Relations)
Tunku Abdul Rahman University
04.2001 -
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