Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sylvester Timothy

Sylvester Timothy

Club Manager
Puchong Batu Dua Belas,10

Summary

*Seasoned Club Manager runs smooth day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and taking full control of budget. Brings industry best practices to every area while delivering on operational, financial and strategic goals.

*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

*To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Club Manager (Zone Entertainment)

Genting Highlands Resorts
07.2022 - Current
  • Oversees 4 outlets which includes entertainment, plan and organize day-to-day operations of Genting Club Ltitude Restaurant & Lounge & 360 Bar (most buzzing bar within the Casino), plus Genting Rouge, complex which has astonishing design with various priceless, amazing & sophisticated art pieces & also oversees Cloud 9 Disco & Be A Star Karaoke operations.
    •Head of Zone operations with 5 executives plus 44 staffs reporting in line.
    •Execute private events according to the function order and catering specifications. Ensures the function staff preparation, staff uniform, cleanliness, etc.
    • Responsible for business seeking, revenue generating, planning menu, promotions, special events & parties arrangement.
    •To review and analyze performance and expenses and plan corrective measures to overcome shortcomings.
    •Controlled all company assets, facilities, equipment and purchased new equipment and oversee facility renovation & R&M projects.
    •Direct all financial, budgeting, operating, compliance, purchasing, human resource, public relations, and administrative functions.
    •Developed and implemented strategies that supports achievement of the goals.
    •Ensured timely execution of tasks & well versed in the P&L report, operating forecasts, cash management, new project evaluation and taxation, legal, regulatory, equipment maintenance, and advertising, cost/pricing and related activities.

Assistant Club Manager (Genting Club)

Genting Highlands Resorts
12.2020 - 06.2022

•Plan and organize day-to-day operations of Genting Club (Restaurant, Lounge & Bar & Events Management).
•Execute high-end private events according to the function order and catering specifications. Ensures the function staff preparation, staff uniform and cleanliness.
• Responsible for planning menu, promotions, special events & parties arrangement.
•To review and analyze performance and expenses and plan corrective measures to overcome shortcomings.
•Controlled all company assets, facilities, equipment and purchased new equipment and oversee facility renovation & R&M projects.
•Directed all financial, budgeting, operating, compliance, purchasing, human resource, public relations, and administrative functions.
•Developed and implemented strategies that supports achievement of the goals.
•Ensured timely execution of P&L report, operating forecasts, cash management, new project evaluation and taxation, legal, regulatory, equipment maintenance, and advertising, cost/pricing and related activities.

Assistant Club Manager (Tai Xuan Platinum Club)

Genting Highlands Resorts
11.2017 - 11.2020

* Pre-Opening Team
* An exclusive Gaming Platinum Club at Sky Casino / Sky Plaza with 6 Private Gaming Suite Room, Lumina Bar & Lounge & Tai Xuan restaurant which caters exquisite Cantonese Cuisine.
* Manage day to day operations, in room dining, events organizing & VVIP private dine in's.
* Improvised work processes, service sequences & promotions to generate revenue & improve work proficiency.
* Managed a total of 38 staff, to ensure they all are providing top notch service efficiently and at the same time ensuring guests are fantastically inspired when they dine in.
* Maintaining Food Cost & Beverage Cost as planned, systems, manpower planning, Profit & Loss explanation & reviews, menu planning development/improvisation of departmental manual, provide staff training & development & manages Repair & Maintenance within budget.

Club Executive (e18hteen Inspired Cuisine)

Genting Highlands Resorts
06.2016 - 10.2017

* A place that is inspired by artisanal cuisine headed by a Japanese Executive Chef covering 3 different cuisine; Japanese, Chinese & Western.
* Manage day to day operations, in room dining, events organizing & VVIP private dine in's.
* Improvised work processes, service sequences & promotions to generate revenue & improve work proficiency.
* Managed a total of 20 staff, to ensure they all are providing top notch service efficiently and at the same time ensuring guests are fantastically inspired when they dine in.
* Partner with FORBES Travel Guide to ensure services & facilities are always at Excellent levels.
* Maintaining Food Cost & Beverage Cost as planned, systems, manpower planning, P&L explanation & reviews, menu planning development/improvisation of departmental manual, provide staff training & development & manages Repair & Maintenance within budget.

Club Executive (Maxims Dining)

Genting Highlands Resorts
05.2013 - 05.2016

* An exclusive Gaming Club catered for Genting's Platinum Card Holders
* Has a fully fledged gaming facility, Buffet restaurant + Ala Carte and a Lounge.
* Independently dealt with the opening of the Lounge, designs, beverage & location set up.
* Managed a total of 60 staff, to ensure they all are providing top notch service efficiently and at the same time ensuring the Club operations are managed wisely & effectively in terms of people, processes & policies.
*Maintaining Food Cost & Beverage Cost as planned, systems, manpower planning, P&L explanation & reviews, menu planning development/improvisation of departmental manual, provide staff training & development & manages Repair & Maintenance within budget.

Club Supervisor (Crockfords Butler)

Genting Highlands Resorts
07.2011 - 04.2013

Senior Club Assistant (Maxims Butler)

Genting Highlands Resorts
06.2008 - 06.2011

Club Assistant (Maxims Butler)

Genting Highlands Resorts
04.2007 - 05.2008

Waiter (Indulgence Restaurant)

Indulgence Restaurant
01.2005 - 03.2007

*Business owned by a Datin
*Managed to get exposure to serving Ministers, Cooperate Guests & Royalty.
*Basic waiter job scope

Education

High School Diploma -

SMK Seri Putera
Ipoh
04.2001 -

Skills

Adaptability and Flexibility

Revenue Generation

Facility Management

Financial Reporting

Performance Management

Budget Management

Time management abilities

Problem-solving abilities

Multitasking Abilities

Reliability

Interpersonal Communication

Team Leadership

Interpersonal Skills

Decision-Making

Active Listening

Organizational Skills

Analytical Skills

Written Communication

Task Prioritization

Analytical Thinking

Effective Communication

Attention to Detail

Goal Setting

Coaching and Mentoring

Excellent Communication

Professionalism

Teamwork and Collaboration

Adaptability and Flexibility

Timeline

Club Manager (Zone Entertainment)

Genting Highlands Resorts
07.2022 - Current

Assistant Club Manager (Genting Club)

Genting Highlands Resorts
12.2020 - 06.2022

Assistant Club Manager (Tai Xuan Platinum Club)

Genting Highlands Resorts
11.2017 - 11.2020

Club Executive (e18hteen Inspired Cuisine)

Genting Highlands Resorts
06.2016 - 10.2017

Club Executive (Maxims Dining)

Genting Highlands Resorts
05.2013 - 05.2016

Club Supervisor (Crockfords Butler)

Genting Highlands Resorts
07.2011 - 04.2013

Senior Club Assistant (Maxims Butler)

Genting Highlands Resorts
06.2008 - 06.2011

Club Assistant (Maxims Butler)

Genting Highlands Resorts
04.2007 - 05.2008

Waiter (Indulgence Restaurant)

Indulgence Restaurant
01.2005 - 03.2007

High School Diploma -

SMK Seri Putera
04.2001 -
Sylvester Timothy Club Manager