SYLVESTER VICTOR
Claim adjuster And Admin
Petaling Jaya, Selangor,10
Summary
Proven Claim Administrator with a track record of enhancing team productivity and customer satisfaction at Subang Motors Sdn Bhd. Excelled in claims processing and customer communication, leveraging Microsoft Office and advanced software tools. Demonstrated exceptional problem-solving and team leadership, significantly improving claim settlement efficiency and accuracy. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Claim Administrator
Subang Motors Sdn Bhd
Petaling Jaya, Selangor
01.2021 - Current
- Managed a high volume of claims, prioritizing tasks based on urgency and importance.
- Developed training materials for new Claim Administrators, improving overall team performance and productivity.
- Utilized advanced software tools to efficiently manage workload and track progress on individual cases.
- Improved customer satisfaction ratings by providing timely and accurate information on claim status.
- Collaborated with other departments to ensure seamless coordination in addressing client needs and concerns.
- Resolved complex claim issues for successful settlements, utilizing expert negotiation skills.
Claim Administrator
Ching Seong Motors Sdn Bhd
Petaling Jaya, Selangor
05.2015 - 01.2021
- Managed a high volume of claims, prioritizing tasks based on urgency and importance.
- Developed training materials for new Claim Administrators, improving overall team performance and productivity.
- Provided exceptional customer service during the claims process, fostering long-term client relationships.
- Utilized advanced software tools to efficiently manage workload and track progress on individual cases.
- Implemented quality control measures, resulting in fewer errors and increased accuracy in claim processing.
- Improved customer satisfaction ratings by providing timely and accurate information on claim status.
Education
Diploma In Business Management
UTM Space
Kuala Lumpur, Malaysia 02.2024 - Current
Automotive Mechanics
Montfort Boys Town
Shah Alam, Selangor, Malaysia 04.2013 - 05.2015
Skills
Microsoft Office
Claims Processing
Customer Communication
Customer Service
Teamwork and Collaboration
Problem-Solving
Team Leadership
Team Management
Deadline-oriented
Decision-Making
Languages
Tamil
Native language
English
Advanced
C1
Malay
Advanced
C1
Tamil
Proficient
C2
Timeline
Diploma In Business Management
UTM Space
02.2024 - Current
Claim Administrator
Subang Motors Sdn Bhd
01.2021 - Current
Claim Administrator
Ching Seong Motors Sdn Bhd
05.2015 - 01.2021
Automotive Mechanics
Montfort Boys Town
04.2013 - 05.2015
Similar Profiles
Sasiwaran JegatheswaranSasiwaran Jegatheswaran
Service Advisor at MC Motors Sdn Bhd ( PROTON )Service Advisor at MC Motors Sdn Bhd ( PROTON )
Roger Tan Jui HongRoger Tan Jui Hong
Senior Manager, Technical (KIA) at Dinamikjaya Motors Sdn BhdSenior Manager, Technical (KIA) at Dinamikjaya Motors Sdn Bhd
Gururaj VijayandranGururaj Vijayandran
Quality Customer Care Manager at BMW Lee Motors Auto Care Sdn BhdQuality Customer Care Manager at BMW Lee Motors Auto Care Sdn Bhd