Syilvia Suling Jan

Key Responsibilities:
• Conduct high-quality sales calls, promotional activities, and continuous product awareness initiatives for both existing and prospective customers.
• Leverage sales support materials and clinical papers effectively to drive product recommendations and prescriptions from healthcare professionals (HCPs).
• Build and maintain strong relationships with HCPs by demonstrating attentiveness, responsiveness, and professionalism.
• Successfully secured product listings in 26 new accounts in 2024, including: 12 hospitals (e.g., KPJ Miri, BMC Bintulu), 9 general practitioner (GP) clinics and 5 pharmacies
• Achieved consistent sales growth throughout the year; Q2: (+26%), Q3 (+7%) and Q4 (+25%)

• Attended industry conferences (eg: OGSM 2024) to network with potential clients, expanding business opportunities within the market.

• Execute high-impact sales strategies, including promotional activities and ongoing product awareness initiatives, to effectively engage both existing and prospective customers.
• Develop and maintain strong, trust-based relationships with healthcare professionals (HCPs) by demonstrating attentiveness, responsiveness, and professionalism, ensuring long-term partnerships and customer satisfaction
• Report on market and competitor activities and provide relevant reports and information
• Successfully promoted pharmaceutical products to doctors and healthcare providers.
• Consistently achieving and exceeding sales targets throughout the year for Y2022 & Y2023 •
  

• Assisted walk-in customers and suppliers with device issues, providing guidance on possible solutions and troubleshooting steps with empathy, resulting in repeating business.
• Worked closely with technicians to ensure efficient diagnosis and resolution of technical problems of devices.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed administrative tasks, including data entry, report preparation, and tracking device deliveries.
• Handled post-repair feedback collection to improve service quality and customer satisfaction.

• Team Leadership: Supervise and coordinate staff activities while developing leadership and decision-making skills.
• Retail Operations: Gain hands-on experience in daily store operations, including inventory management, merchandising, and sales strategies.
• Stock & Inventory Control: Monitor stock levels, conduct stock counts, and ensure proper replenishment.
• Sales & Promotions: Assist in planning and executing promotional campaigns to drive sales and customer engagement.
• Business Development: Analyze sales data, customer trends, and operational efficiency to suggest improvements.
• Supplier & Vendor Coordination: Work with suppliers to manage stock deliveries and maintain strong business relationships.