IT related support area:-
Outlook issue, Office365, ActiveSync, Network Printer Issue, CISCO deskphone issue, SCCM, Active Directory (e.g: password reset, Account creation process, shared drive access/restore/faulty), MS Office Issue, MS Sharepoint
GSM related support area: HR Module, Finance Module, Procurement Module, Travel Module etc..
• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve
• Ensure seamless operations in terms of cash, inventory, • floor and in-store merchandising management, device warranty, device troubleshooting, sales and marketing
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff
• Enforce quality and compliance to standard policies and procedures
Take the role in handling inbound calls to provide technical support for SingTel Broadband, MioTV, MioVoice and Fiber to the Home (FTTH) customers such as modem setup (Wired/Wireless connection), account activation (Temporary suspended account), email setup (client/web based email; i.e, Mac Mail, MS Outlook, Window Mail etc), troubleshooting of any internet issues (i.e; unable to connect, unable to surf, slow surfing, modem cannot sync, password reset etc..), Unable to view channel, Video/Audio Quality, Unable to purchase channel, Voice quality, Intermittent drop call, liaise with 2nd level department for on site visit and provide consultancy for any related enquiry.
Handling inbound and outbound calls and emails to provide support to customer on IT technical part such as:-
• Diploma in Information Technology
• CGPA: 2.83
• Certificate in Information Technology
• CGPA: 2.00
Sijil Pelajaran Malaysia - SPM
Penilaian Menengah Rendah - PMR
UPSR
Open Office
ITIL V4
WORLD HEALTH ORGANIZATION
Supervisor: Monica Kong
Email: kongm@who.int
Mobile: +6012-3821018
MAXIS TELECOMMUNICATION SDN. BHD
Head of Operation: Siti Aminah Binti Ismail
Contact No. : +6012 283 3000
HEWLETT PACKARD GLOBAL CENTER
Supervisor : Sujendran A/L Palusamy
Contact No. : +6012 5511 145