MOHAMAD SYAFIQ MOHAMAD ADENAN
Kuala Lumpur,14
Summary
Experienced IT Support Specialist with a focus, on customer satisfaction and attention to detail. I have worked for than 3 years in identifying and fixing problems related to hardware and software. I have a history of managing hardware setups and overseeing software installations in settings. Skilled at offering assistance guaranteeing smooth system operations and communicating effectively to provide notch technical support while building positive connections, with users.
Overview
2
2
years of professional experience
Work History
End User Support
Pacesetter Network
10.2023 - Current
- Provide L1 and L2 of IT supports proficiency in desktops, laptops, printers, hardware and software installation, networking, configuration, repair and troubleshooting services
- Ensure ticketing system “Service Now” raised are responded in timely manner
- Track progress of resolution and provide regular updates for follow-up actions and incident status.
- Provide support to network and non‐network attached printers.
- To prepare, maintain and update IT documentation and knowledge based.
- Setup Logitech video conferencing for MCM meetings
- Do refreshment laptop for 150 users
- Involved in project upgrade windows 10 to latest 22H2 version
- Familiar with Rsa and Cisco Vpn
- Support other ad-hoc duties been assigned.
IT Support
BENTLEY MUSIC
11.2022 - 10.2023
- Manage to handle PC, Laptop, POS System and Printer
- Support user that associated with IT's problems
- Manage e-commerce platform like Lazada, Shopee and Official Website
- Update new products that are available in e-commerce platform
- Alienate between warehouse's stock and e-commerce stocks
- Making sure all stocks at all platforms are in sync
- Update latest price base on exchange rate currency
- Create new SKU for new items and manage 10,000 SKU in system
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Field Service Engineer
CTC GLOBAL
09.2022 - 11.2022
- Performed onsite installation, modification and maintenance of systems and equipment.
- Communicate with clients to determine needs and explain complex issues
- Completing Preventative Maintenance and field modifications
- Basic troubleshooting, installation, maintenance and repair
- Patched software and installed new versions to eliminate security problems and protect data
It Technician
ISUZU HICOM MALAYSIA SDN BHD
01.2022 - 08.2022
- Perform hardware and software installations, configurations and updates as needed
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recommended new and replacement hardware and software purchases.
- Manage active directory
- Attend to client's location or connecting via remote link
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provide training to users.
Education
Diploma of Computer Science - Internet Computing
SULTAN IDRIS EDUCATION UNIVERSITY
Tanjong Malim, Perak, Malaysia03.2020
Skills
- Hardware setup
- Software installation
- Technical Support
- Active Directory
- Microsoft 365
- Familiar with Manage Engine
- POS Systems Operations
- Inventory Management
- Computer System Maintenance
- Manage to handle PC, Laptop, POS System and Printer
- Support user that associated with IT's problems
- Remote user support
References
REFERENCE: FAIZAL SHAARIF| Senior Executive Sunlife Malaysia | Email : mfaizalshaarif@sunlifemalaysia.com | Phone : +60126030784
Languages
Malay
Native language
English
Intermediate
B1
Timeline
End User Support
Pacesetter Network
10.2023 - Current
IT Support
BENTLEY MUSIC
11.2022 - 10.2023
Field Service Engineer
CTC GLOBAL
09.2022 - 11.2022
It Technician
ISUZU HICOM MALAYSIA SDN BHD
01.2022 - 08.2022
Diploma of Computer Science - Internet Computing
SULTAN IDRIS EDUCATION UNIVERSITY
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