Technology
Syed Muhammad Noah Al-Mashoor
Shift Master
Seri Kembangan, Selangor,10
Summary
Experienced with highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
8
8
years of professional experience
2
2
Certificates
Work History
Shift Master
Tune Talk
01.2024 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Ensured service level agreements were met consistently by monitoring key performance indicators.
- Examined products for imperfections and defects.
- Perform validation for new user.
- Cover inbound call for counter measure.
- Managed high volume of inbound calls while maintaining a professional demeanor under pressure.
Customer Service Administrator
Tune Talk
11.2022 - 12.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fundraising Team Leader
Greenpeace Malaysia (SEA)
01.2020 - 01.2022
- Educated staff on organizational mission and goals to help employees achieve success.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Charity Fundraiser
World Wildlife Fund -WWF
04.2019 - 12.2019
- Analyzed current and potential donor data to identify demographics and trends.
- Analyzed fundraising data to identify trends and develop strategies for improvement.
- Developed and implemented marketing campaigns targeting donors.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Secured major donations for various programs through donor cultivation and relationship building.
- Collaborated with marketing team to create compelling promotional materials for fundraising campaigns.
- Optimized online donation platform for user experience, leading to higher conversion rates and increased donations.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
Customer Service Representative
Zoo Negara Malaysia
08.2018 - 01.2019
- Developed creative marketing materials that generated interest and boosted event attendance.
- Spearheaded fundraising events that exceeded financial goals through effective donor engagement initiatives.
- Trained and supervised event staff to complete tasks on time.
Diving Shop Assistant
Alu-Alu Diver @ Bayu Dive Lodge
06.2016 - 08.2016
- Helped managers with daily checklists and last-minute requirements.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Discussed equipment failures and medical problems arising during dives.
- Removed trash and pollution from sea, depending on location and need.
- Maintained and checked diving equipment for functionality and safety.
Education
No Degree - Diploma in Information Technology
UNITAR International University
Petaling Jaya, Malaysia 04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Teriang Hilir
Negeri Sembilan 04.2001 -
Skills
Problem-Solving
Adaptability and Flexibility
Good Communication
Decision-Making
Data Management
Multitasking
Microsoft Office
Interpersonal Communication
Computer Skills
Technical support knowledge
Certification
Certified Advance Open Water Diver
Interests
Animal
Travel
Timeline
Shift Master
Tune Talk
01.2024 - Current
Customer Service Administrator
Tune Talk
11.2022 - 12.2023
Fundraising Team Leader
Greenpeace Malaysia (SEA)
01.2020 - 01.2022
Charity Fundraiser
World Wildlife Fund -WWF
04.2019 - 12.2019
Customer Service Representative
Zoo Negara Malaysia
08.2018 - 01.2019
Diving Shop Assistant
Alu-Alu Diver @ Bayu Dive Lodge
06.2016 - 08.2016
No Degree - Diploma in Information Technology
UNITAR International University
04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Teriang Hilir
04.2001 -