Summary
Overview
Work History
Education
Skills
Accomplishments
Experiencesgained
Timeline
Generic
SYED MOHD FIRDAUS SYED ABDULLAH

SYED MOHD FIRDAUS SYED ABDULLAH

Assistant Front Office Manager.
Puncak Alam,10

Summary

Experienced assistant front office manager dedicated to ensuring guest satisfaction and optimizing front desk operations. Proven expertise in team performance management, reservation handling, and guest inquiry resolution. Skilled communicator committed to upholding high service standards and actively contributing to a positive guest experience.

Overview

2025
2025
years of professional experience

Work History

Assistant Manager, Front Office

Komune Living Bangsar South
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Duty Manager

VE Hotel & Residence Kuala Lumpur
1 2016 - 02.2023
  • Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments
  • Implement and manage all standards relating to areas supervised
  • Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
  • Aware of any VIP arrivals, spécial requests and repeat guests
  • Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate
  • Inform all front office staff of daily activities, VIP arrivals, group activity etc
  • Must be able to do scheduling, payroll and other paperwork (accounting, HR etc.)
  • Attend to the normal duties of the Front office manager in their absence
  • Must be able to perform any tasks or duties of any employee in the front office
  • Consistently strive to achieve maximum performance
  • Promote a professional service orientated environment at all times
  • Assist the Front Office Manger in implementing and enforcing financial controls throughout the front office, helping with control of operating expenses and purchasing
  • Must be fully aware and able to re-enforce all fire-life-safety procedures
  • Remain current in all updates with regards to new procedures and training
  • Is a member of the hotel's emergency response team
  • Ensure staff is fully trained in emergency procedures
  • Perform any other responsible duties as required and directed
  • Ability to stand in a confined environment for long periods of time is required
  • Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing duties
  • Must be able to work well under pressure and in emergency situations

Education

Secondary School/SPM - Vocasional Advanced

Sek.Men.Teknik Kangar

Skills

VingCard V 52 (Hotel KeyCard System)

OPERA (Hotel System)

Infor HMS

Accomplishments

Guest Profile update - 2013-2014.

Experiencesgained

  • Experience in multitasking job.
  • Experience skilled in use of internet, software applications including PowerPoint, Word.
  • Excellent oral and written communication skills.

Timeline

Assistant Manager, Front Office

Komune Living Bangsar South
02.2023 - Current

Duty Manager

VE Hotel & Residence Kuala Lumpur
1 2016 - 02.2023

Secondary School/SPM - Vocasional Advanced

Sek.Men.Teknik Kangar

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SYED MOHD FIRDAUS SYED ABDULLAHAssistant Front Office Manager.