Syed AIEMAN ZAFRI
Cheras
Summary
Bringing strong interpersonal and communication skills, with a knack for problem-solving and adaptability. Proven ability to work collaboratively in team environments while maintaining a high level of organisation and attention to detail. Eager to contribute enthusiasm and commitment to achieving organisational goals.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Senior Money Mule Control Officer
HSBC
02.2024 - 06.2026
- Investigated and identified suspicious transactions linked to money mule activities, enhancing detection of fraudulent activities.
- Conducted thorough investigations into customer transactions to identify potential money laundering activities, adhering to regulatory compliance standards.
- Analyse customer behaviour and transaction flows to detect fraud and AML patterns.
- Collaborate with compliance teams to strengthen AML controls.
- Prepare investigative reports and provide recommendations to mitigate risks.
- Prepared detailed reports on investigation findings for submission to regulatory bodies, ensuring adherence to AML regulations.
- Assigned to United Arab Emirates market.
GCOU - Customer Due Diligence
HSBC
08.2023 - 02.2024
- Conducted thorough customer due diligence checks to comply with anti-money laundering regulations.
- Assess customer risk profiles and ensure compliance with regulatory requirements.
- Conducted KYC reviews for new and existing customers to ensure compliance and mitigate risk.
- Prepared detailed reports and risk assessments to support informed decision-making.
- Contacted clients to procure necessary documents for updating profiles and maintaining accurate records.
- Assigned to Bermuda market for client engagement.
Customer Service Representative
HSBC
08.2022 - 08.2023
- Resolved inquiries and complaints, ensuring excellent customer service and satisfaction.
- Handled sensitive issues with professionalism and empathy, fostering trust and rapport with customers.
- Assisted customers with product-related questions, feedback and complaints.
- Worked with internal departments to enhance service processes.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Facilitated timely resolutions by acting as point of escalation for complex customer issues.
- Assigned to the Bermuda market to support regional sales efforts.
Administrative Assistant
E-Commerce
04.2021 - 03.2022
Administrative Assistant
izquen Mewah Auto
10.2019 - 12.2020
Education
Diploma - Electronic Engineering
Langkawi Vocational College
Langkawi, Kedah06-2026
Skills
- Anti-Money Laundering (AML)
- Customer Due Diligence (CDD)
- Customer due diligence checks
- Transaction Monitoring
- Transaction investigation
- Risk Assessment & Reporting
- Risk assessment reports
- Customer service
- Report writing
- Critical Thinking
Languages
English
Advanced
C1
Bahasa Melayu
Advanced
C1
Certification
- Aspire 1 | Keystone (Management Training)
- Mental Health First Aid
- Lean Six Sigma - Green Belt
Accomplishments
- Best Mass Agent Q1 2023
- Best iNPS Results 2023 YTD
References
- Hsin Yen Cheok | Manager Operations at HSBC | +60 18-761 2388
- Joshua Reuben Pannir | AVP GPS Client Services | +60 11-1151 1590
Custom
- SAS EFM | Fraud Management and Fraud Detection Software
- BAE System | UCM investigator Tool
Timeline
Senior Money Mule Control Officer
HSBC
02.2024 - 06.2026
GCOU - Customer Due Diligence
HSBC
08.2023 - 02.2024
Customer Service Representative
HSBC
08.2022 - 08.2023
Administrative Assistant
E-Commerce
04.2021 - 03.2022
Administrative Assistant
izquen Mewah Auto
10.2019 - 12.2020
Diploma - Electronic Engineering
Langkawi Vocational College