SYED AHMED NOR ALIFF BIN SYED OTHMAN
Bagan Serai, Perak
Summary
Proven track record in enhancing workplace efficiency and customer satisfaction, notably at Watsons Personal Care Store. Skilled in POS system proficiency and adept at fostering a safe work environment. Demonstrated ability to train peers, streamline operations, and significantly improve service delivery by focusing on critical employer-desired skills.
Reliable Night Auditor well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
18
18
years of professional experience
Work History
Cashier Helper
D'Warisan Maju Ent
02.2022 - Current
- Worked with other associates to support cashiers and management needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Store Associate
Petron Semanggol Southbound
10.2019 - 01.2020
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Provided product demonstrations to highlight features, benefits and value.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
Crew Member
Marrybrown
08.2018 - 07.2019
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Assistant Supervisor
Watsons Personal Care Store
05.2016 - 07.2018
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Managed records and documentation for payroll, inventory control and workflow.
- Tracked department resources and expenses.
Operator
Jinko Solar
11.2016 - 02.2017
- Efficiently read and interpreted blueprints.
- Fed raw materials into machines.
- Provided on-the-job training to newly hired workers and team members.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Drafted reports detailing machine production outputs and material quantities.
- Adjusted machines to increase productivity for runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
Night Auditor
Bukit Merah Laketown Resort
09.2014 - 02.2015
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Generated and printed daily financial reports to track hotel performance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Housekeeping Room Attendant
Hotel Melor Inn
02.2011 - 08.2014
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
Cook
KFC Restaurant
06.2006 - 10.2010
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
Education
No Degree - Motorcycle Maintenance And Repair Technology
Giatmara POLIS Sungai Bakap
Sungai Bakap, Penang, Malaysia06.2006
Skills
- Transaction Processing
- POS System proficiency
- Stock replenishment
- Workplace Safety
- Cash Handling Accuracy
- Expense Tracking
- Customer Service
- Product display
Timeline
Cashier Helper
D'Warisan Maju Ent
02.2022 - Current
Store Associate
Petron Semanggol Southbound
10.2019 - 01.2020
Crew Member
Marrybrown
08.2018 - 07.2019
Operator
Jinko Solar
11.2016 - 02.2017
Assistant Supervisor
Watsons Personal Care Store
05.2016 - 07.2018
Night Auditor
Bukit Merah Laketown Resort
09.2014 - 02.2015
Housekeeping Room Attendant
Hotel Melor Inn
02.2011 - 08.2014
Cook
KFC Restaurant
06.2006 - 10.2010
No Degree - Motorcycle Maintenance And Repair Technology
Giatmara POLIS Sungai Bakap
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