Summary
Overview
Work History
Education
Skills
References
Languages
Interests
Timeline
Generic
Syed Aftab Hussain Naqvi

Syed Aftab Hussain Naqvi

Customer Service Representative
Kuala Lumpur

Summary

To secure an appropriate position, this will provide growth opportunities with effective utilization of my skills and experiences also the opportunity to learn more in professional Atmosphere. Job Profile : Professionally Qualified Diploma of Associate Engineer DAE (Civil) Energetic professional with broad background in arranging activities, Demonstrates multi-tasking and time management skills to fulfill tasks before deadline. Seeking growth, stability and promising career to exemplify skills and talents. Cheerful Person with excellent customer service and interpersonal skills. Friendly, approachable and helpful in responding to queries and resolving issues. Track record of increasing customer satisfaction and enhancing travel experience.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience
1
1
Language

Work History

Customer Service Representative

Naqvi Resoucess Sdn.Bhd.
05.2021 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Sale Supervisor

OPPO Smartphones
01.2019 - 01.2021

Site Supervisor

Baharia Town Islamabad Golf
05.2014 - 03.2018
  • Core skills
  • Highly skilled in creating supportive business solutions, developing high-levels of revenue growth, and facilitating effective sales strategies to impact bottom-line
  • Proven ability to effectively handle multi-task levels of management responsibility with minimal direction from superiors while supervising personnel, providing team leadership, motivation, and development
  • Solid communication, interpersonal, time management, analytical, organizational, and leadership skills
  • Go-getter attitude with an ability to easily grasp new ideas, concepts, methods and sales techniques.ostomers, customer service, ensuring high rate of return on investment, sales support and sales
  • Maintaining AD stock as per norms, Document collection, Provide daily updated data to AD.,
  • Promoting the Brands & Encouraging the Sales through various Promotional Activities (CBYs, Van
  • Activity etc.), Establishing a healthy relationship with retailers, Effectively handled the Retailers
  • Claim Settlement, Promoting Sales through Visibility in my area
  • Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry, Updating accounts, Compiling MIS reports, Networking with different stake Holders and organization
  • Getting order through buying house and export house
  • Proper execution of order and dispatch it on time
  • Follow up for payment
  • Develop new sample for client
  • Maintain good relation with client.

Education

DAE - Civil Engineering

Punjab Board Of Technical, Federal board Islamabad

Certificate of Higher Education - Science

Federal Govt, public school

Skills

Computer Skills

Operating system XPWindow 7

Microsoft Office Management ( Excel, World, )

AutoCAD 2D

Customer service

Hospitality

Event details

Community relations

References

Reference

Languages

  • English, Urdu/ Hindi, Punjabi,
  • Religion : Islam
  • Interests

    Travelling

    Timeline

    Customer Service Representative

    Naqvi Resoucess Sdn.Bhd.
    05.2021 - 05.2024

    Sale Supervisor

    OPPO Smartphones
    01.2019 - 01.2021

    Site Supervisor

    Baharia Town Islamabad Golf
    05.2014 - 03.2018

    DAE - Civil Engineering

    Punjab Board Of Technical, Federal board Islamabad

    Certificate of Higher Education - Science

    Federal Govt, public school
    Syed Aftab Hussain NaqviCustomer Service Representative